Job Details

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Description

Kforce has a client that is seeking a Customer Service Representative in Whitehouse Station, NJ. Responsibilities:

• Interact with customers and provide information in response to inquiries about billing, products & services
• Handle and resolve discrepancies
• Determining the client's issue, offering possible solutions or providing follow-up as needed
• Client contact may be calls/email inbound, outbound or a combination of both

Requirements

• High School diploma or GED preferred
• Customer service/financial services experience, preferably 2 years of experience in a contact center
• Advanced verbal and written communications skills
• Excellent organizational skills and ability to multi-task
• Strong problem solving/trouble shooting skills
• Analytic and basic mathematic calculation skills
• Knowledge of Microsoft office systems (Word, Excel, etc.) and demonstrated aptitude to learn specific technology
• Ability to work independently, as well as in a team environment
• Understand or have the capability to learn basic Property and Casualty insurance principles, product and underwriting guidelines
• Work overtime as needed
• Regular and reliable attendance

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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Kforce is a solutions firm that builds and manages expert teams in technology and finance & accounting. We deliver on our client's objectives by combining a global knowledge force with flexible delivery and an unmatched drive for excellence. Kforce not only serves as a trusted partner to our customers, providing next level insights and powerful results, but also offers many consultants comprehensive benefits including medical, dental, 401(K), life insurance and disability.