Job Details

Program Manager, Trust & Safety (User Reporting)

Cupertino, California, United States

Marketing

Summary

Posted: Jul 19, 2025

Role Number: 200613416

Do you have a passion for online safety? Are you a skilled program manager with a knack for driving complex projects to successful completion? As a Program Manager on Apple's Trust & Safety team, you will play a vital role in protecting our users by ensuring the delivery of high-quality, trustworthy experiences. At Apple, our goal is to create technology that empowers people and enriches their lives while helping them stay safe. The Trust and Safety team plays a pivotal role in meeting this goal by collaborating with product and other cross-functional teams to ensure our customers enjoy the safest, most trusted products and services. The Trust and Safety team spans strategy, policy, online safety analysis, engineering, operations, and research, while supporting all parts of the Apple ecosystem.

We are looking for a collaborative and solutions-oriented Program Manager to drive regulatory efforts for the Trust & Safety team; with an express focus on user reporting efforts across Apple’s products and services. The ideal candidate possesses a strong understanding of trust and safety issues, exceptional program management skills, and demonstrated success collaborating across diverse teams. We welcome applicants with a passion for user safety and a commitment to building inclusive digital environments.

Description

As the Program Manager, you will be responsible for driving the successful execution of regulatory initiatives for the Trust & Safety team; with a specific emphasis on key efforts related to issue intake and governance. You will work closely with cross-functional teams to ensure that our services meet the highest standards of safety and trustworthiness.

Key responsibilities include:
Program Execution: Contribute to the successful delivery of user-centric features that meet quality and timeline goals.
Cross-Functional Collaboration: Work cross-functionally across Apple to leverage collective skills and intelligence.
Complexity Reduction: Help simplify complex initiatives and align partners around clear goals.
Decision Making: Support informed decision-making and help balance priorities with business and user needs.
Product Vision & Strategy: Help define product vision and strategy for relevant areas.
Issue Resolution: Resolve discrepancies, troubleshoot, and unblock issues.
Technical Understanding: Develop an understanding of complex technical projects and emerging technologies.
Communication & Collaboration: Connect with all levels of the organization, from individual contributors to executives.
Legal & Compliance: Collaborate closely with Legal, Privacy, and Security teams to design and implement solutions.

Minimum Qualifications

• 5+ years of program management experience with consumer-facing online safety efforts, with a strong preference for trust and safety experience.

• Proficiency in project management and collaboration tools with a demonstrated track record of running complex, cross-functional projects, in dynamic or evolving environments.

• Excellent verbal and written communication and presentation skills.

• Able to work independently and collaboratively, with a focus on delivering meaningful outcomes.

• Strong technical proficiency and attention to detail.

• Understanding of big data and machine learning systems, tools, and technologies.

Preferred Qualifications

• Trust and Safety experience strongly preferred

• Skilled at building trust and credibility through empathy, communication, and follow-through.

• Process-minded with an excitement to join a new team and support the development of governance procedures and protocols in partnership with others.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $137,900 and $263,100, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more about Apple Benefits. (https://www.apple.com/careers/us/benefits.html)

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.