Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The American Express Global Financial Crimes Compliance (GFCC) function provides second-line policy, framework, oversight and control solutions to meet the Company’s legal, regulatory and risk management mandates in connection with Anti-Money Laundering (AML) and Counter Terrorism Financing (CTF), Sanctions, and Anti-Bribery and Corruption (ABC). The GFCC portfolio comprises all aspects of the Company’s first and second-line financial crime risk management (FCRM) activities, including all lines of businesses in the United States and both proprietary and non-proprietary global markets.

Reporting to the Director, GFCC Training, the Training Designer will lead the design, development, and implementation of strategic learning solutions that support regulatory compliance and risk mitigation across the enterprise. This role partners closely with Financial Crimes subject matter experts to translate regulatory requirements and GFCC Policy requirements into scalable training. The position requires strong expertise in training design, program management, stakeholder engagement, and learning strategy. The ideal candidate combines deep design expertise with the ability to lead large-scale training initiatives and influence cross-functional stakeholders in a highly regulated environment.

Learning Strategy & Program Leadership

• Lead the design and execution of enterprise Financial Crimes training, including AML, Sanctions, and Anti-Bribery and Corruption regulatory compliance topics.

• Develop learning strategies that support evolving risk management priorities.

• Identify opportunities to enhance learning effectiveness through modern learning approaches and innovative instructional techniques.

• Provide guidance on learning architecture, curriculum development, and program governance.

Training Design & Content Development

• Design and develop high-impact learning experiences, including:

• eLearning modules

• scenario-based learning simulations

• virtual instructor-led training

• assessments and certification programs.

• Apply learning principles and instructional design methodologies such as ADDIE.

• Ensure training content is clear, accurate, and aligned with internal policies and regulatory requirements.

Stakeholder Engagement & Cross-Functional Collaboration

• Partner with GFCC SMEs and leaders to define learning requirements.

• Translate regulatory requirements into accessible, engaging learning experiences for diverse audiences.

• Influence stakeholders and provide consultative guidance on learning solutions and training strategies.

Program Management & Governance

• Support the end-to-end lifecycle of training initiatives, from needs analysis through deployment and evaluation.

• Coordinate with Global Regulatory Learning (GRL) and the Colleague Experience Group (CEG) to ensure successful training deployment through the Learning Management System (LMS).

• Maintain documentation and governance processes supporting regulatory exams, audits and compliance reviews.

Minimum Qualifications

• Bachelor’s degree in Training Design, Education, Organizational Development, Communications, or related field.

• 5 years of experience in training design, learning strategy, or corporate training.

• Demonstrated experience designing complex learning programs in regulated environments.

• Experience developing digital learning using tools such as Articulate Storyline or similar authoring platforms.

• Strong ability to translate complex content into engaging, learner-centered experiences.

• Excellent stakeholder management, communication, and project leadership skills.

Qualifications

Salary Range: $89,250.00 to $150,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Job: Compliance

Primary Location: US-Arizona-Phoenix

Other Locations: US-Utah-Sandy, US-North Carolina-Charlotte, US-Florida-Sunrise

Schedule Full-time

Req ID: 26005492