Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skill fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

Let’s share success.

The Cost and Performance Intelligence capability within the Infrastructure Data & Analytics organization integrates data engineering, analytics, FinOps, and product cost modeling to provide a reliable economic foundation for Technology Operations and Technology Investment decisions. It extends beyond retrospective reporting by delivering decision-ready insights that clarify trade-offs, surface efficiency opportunities, and support more deliberate, forward-looking planning.

The Senior Manager, Strategy & Delivery Enablement is a Senior Technical Program Manager that serves as a senior execution and advisory partner to the Head of Infrastructure Data & Analytics, translating strategy into operational plans, shaping executive-ready reporting, and ensuring disciplined delivery across a complex portfolio of initiatives. This role is intended for an experienced leader who brings strong analytical judgment, delivery credibility, and the ability to operate independently across senior stakeholders and technical teams.

As this capability scales and becomes more deeply embedded in planning and decision-making processes, dedicated senior ownership is required to maintain tight alignment between strategic intent, execution discipline, and executive visibility.

Working closely with senior leaders, delivery teams, and the executive office, this role provides structure, clarity, and insight to leadership forums, planning cycles, and portfolio governance. The role carries clear accountability for how progress, risks, and trade-offs are framed, communicated, and acted upon, requiring sound judgment, discretion, and executive presence.

The ideal candidate demonstrates the maturity and confidence to partner across a broad set of stakeholders, influence outcomes without formal authority, and communicate with precision at the appropriate level of detail from business executives to technology and analytics delivery teams.

Let’s build on what you know.

If you bring proven experience stewarding complex, multi-initiative portfolios and enabling senior leaders with clear, decision-ready insights, you’ll find a strong fit within Infrastructure Data & Analytics. This role acts as the connective tissue between strategy, delivery, and executive decision-making, translating priorities into executable plans, synthesizing progress and risks, and helping leaders navigate trade-offs across an evolving portfolio.

Here’s just some of what you’ll do:

Portfolio & Delivery Stewardship

• Provide senior-level ownership of portfolio visibility across ID&A initiatives, including milestones, dependencies, risks, and outcomes.

• Establish and enforce consistent delivery and reporting standards across workstreams.

• Anticipate delivery risks, capacity constraints, and cross-initiative dependencies; elevate issues with context and recommended courses of action.

• Partner with analytics, engineering, and finance leaders to align roadmaps with investment assumptions, operating priorities, and capacity realities.

Executive Reporting & Decision Enablement

• Own the design and delivery of executive reporting that enables informed decision-making.

• Translate complex delivery, financial, and analytical information into concise, actionable narratives.

• Ensure leadership materials reflect a consistent economic and operational view.

• Continuously evolve reporting to strengthen signal quality and executive confidence.

Leadership Forum & Executive Support

• Shape agendas, pre-reads, and narratives for leadership meetings, operating reviews, and planning forums.

• Integrate inputs across teams into cohesive, decision-focused materials.

• Capture decisions and actions, ensuring accountability and follow-through.

• Partner with the executive office to ensure leadership time is used effectively and outcomes are driven to closure.

Planning & Operating Rhythm

• Play a central role in annual and quarterly planning cycles, including priority setting, commitment tracking, and performance review.

• Reinforce a consistent ID&A operating cadence across planning, execution, and performance management.

• Enable alignment across data engineering, analytics, FinOps, and platform initiatives.

This role is ideal for someone who

• Brings clarity and discipline to ambiguous, high-impact environments

• Operates confidently with senior leaders and influences without authority

• Frames issues and trade-offs using data, judgment, and context

• Balances rigor with pragmatism to keep work moving forward

• Is trusted to represent leadership intent with accuracy and discretion

Are you up for the challenge? Here’s what you should have:

• 8–12 years of experience in analytics, strategy, operations, consulting, portfolio/program management, or related roles.

• Demonstrated experience leading complex, cross-functional initiatives with executive visibility.

• Strong analytical capability, including comfort with metrics, dashboards, and financial context.

• Proven executive communication and stakeholder management skills.

• Experience operating in matrixed, fast-paced environments with evolving priorities.

• Advanced proficiency in Excel, PowerPoint, and analytics or BI platforms.

• Strong business judgment and financial acumen.

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Technologies

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 26000085