Job Details

Systems Design Engineer, Field Diagnostic Tools & Systems Engineering

Austin, Texas, United States

Support and Service

Summary

Posted: Sep 16, 2025

Role Number: 200595699-0157

Imagine what you could do here. At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. This is a role of a software engineer who will be responsible for building highly scalable and available AppleCare diagnostics tools set.

Description

The Field Service Diagnostics Engineering group is part of AppleCare organization. We help build and supports all hardware diagnostics used by support technicians for Apple products in Apple retail and other service channels. We strive hard to deliver the best possible customer and technician experience by providing high-quality, easy to use tools to support all Apple products.

As part of the team you will be responsible for developing and maintaining our existing diagnostics systems and tools, diagnostic scripts and configuration data. They will have to work with multi-functional engineering teams across Apple to gather requirements, define, develop, and help test the next generation of diagnostic and troubleshooting tools for AppleCare. An ideal candidate will have a strong understanding of programming scalable systems and systems.

Minimum Qualifications

• Computer Science or EECS BS/MS Degree

• 3+ years of software development experience

• 2+ years experience with scripting languages such as Lua, Python, bash

• 2+ years experience working with relational DB such as Postgres, mySQL

Preferred Qualifications

• Experience in application unit testing and deployment

• Experience in developing web backend services using languages such as Go (golang), Javascript (node.js), or similar

• Experience in frontend development is preferred (react programming language)

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

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Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

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