Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express’s Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU), within Global Financial Crimes Compliance (GFCC) have implemented comprehensive Sanctions Screening and Transaction Monitoring of the Global Network Services (GNS) portfolio. The successful candidate will support the enterprise by partnering with colleagues within the Global Merchant and Network Services (GMNS) organization in the development and execution of the Request for Further Information “RFI” Desk supporting GNS Sanctions Screening and Transaction Monitoring. The primary function of the RFI Desk is to manage requests for additional investigative data, (demographic data, merchant information, transactional data, etc.) to allow for effective Sanctions Screening adjudication and Transaction Monitoring of GNS investigative inputs. The RFI Desk serves as an intermediary between GFSCU and GMNS Financial Crimes Transformation on all open and closed RFI requests.

How will you make an impact in this role?

• Support the management of the RFI Desk by coordinating RFIs for GNS Sanctions Screening and Transaction Monitoring

• Initiate RFI requests and provide oversight of RFI responses provided by GMNS

• Manage RFI data in the AML workflow within GAITS

• Partner with GMNS and Global Sanctions on issue management

• Communicate effectively with GFCC and GMNS Senior Leadership

• Analyze and assess business impacts of proposed and/or implemented changes to the GFCSU’s alert adjudication process and AML investigations

• Identify and recommend efficiencies and strategies to deliver on core requirements

• Maintain RFI metrics and conduct analysis to identify trends

• Draft weekly, monthly, and quarterly performance snapshots

Minimum Qualifications:

• Familiarity with Amex internal functions such as AML, Sanctions Screening, Compliance, complex data analysis/reporting, audit or complex investigations

• Bridger, GAITS, and SharePoint experience

• Skilled in the use of Excel (experience with pivots, macros, and basic functions like VLOOKUP, concatenate, text to columns) and other data analysis tools

• Superior organization and planning skills with attention to detail a must

• Demonstrated ability in critical thinking, strategic planning, adaptability, and ability to work under stress

• Excellent written and oral communication skills

• Demonstrated ability to influence senior management and achieve results through others

Preferred Qualifications:

• Bachelor’s Degree, preferred

• Working knowledge of Tableau preferred

Qualifications

Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Compliance

Primary Location: US-Arizona-Phoenix

Other Locations: US-Utah-Sandy, US-Florida-Sunrise

Schedule Full-time

Req ID: 25011431