Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Commercial & Merchant Servicing Integration (CMSI) enables Commercial & Merchant Services (CMS) to deliver superior service to our customers, by delivering efficient and effective servicing strategies, large scale business transformation, first class change management, and proactive risk mitigation.

We collaborate with our partners in GMNS, GCS, Banking, GSG Operational Excellence and Compliance to drive business growth and world class servicing. This ensures an ongoing continuum of service enhancements and targeted improvements to increase the value of American Express to our customers. 

Responsibilities:

This position is a multi- market role within the CMSI team, which is a project enablement function that works with all CMS teams and all lines of business. The successful candidate will contribute to all aspects of the team, with a primary focus on driving process improvements and enabling flexibility, deploying new capabilities/ products to support growth. They will be pivotal in the maturation of the project management toolset, including refining prioritization methodologies, capacity management and portfolio reporting. In addition, they will participate in management meetings, be expected to develop a strong, strategic understanding of the portfolio and be able to actively contribute to the departmental approach. This includes anticipating future portfolio deliverables and collaborating across all CMSI teams to ensure all relevant data is available on time.

Minimum Qualifications:

This role will require strong organizational and communication skills and hands-on experience running projects is an advantage.

The following skills will be beneficial:

• An analytical and inquisitive mindset with confidence to challenge the status quo.

• Multi-functional project experience across varying lines of business or intricate understanding of MSN operations.

• Experience working with large datasets and producing insights from unstructured data.

• Ability to plan forward and build collaborative relationships.

• Ability to think independently and influence without direct authority.

• Ability to drive results and prioritize multiple tasks concurrently.

• Being comfortable in an ambiguous and fast paced environment.

• Pro-active and creative approach to solving problems.

• Being self-motivated, enthusiastic, and able to manage time effectively.

• Drive Customer First principles across CMS and support service differentiation initiatives to enable superior customer experience.

• Good technical awareness and experience using excel.

• Experience in GSG Operations and/or Commercial preferred.

Preferred Qualifications:

• Knowledge about CMS servicing processes

• Understanding of multiple business functions 

Qualifications

Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Project

Primary Location: US-Arizona-Phoenix

Other Locations: US-Florida-Sunrise

Schedule Full-time

Req ID: 25009491