Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical for the organization. The Sales Enablement, Pricing and Transformation (SPT) team is a core constituent in fuelling this agenda, by finding opportunities to change the way we work and do business for the future.?

The CLM Helpdesk plays a critical role in driving strategic initiatives across the GCS organization. The immediate focus of this role will support the refresh and delivery of business-critical strategic projects. The role is highly visible with great exposure to cross functional business teams and success is measured on driving delivery of expected outcomes.

How will you make an impact in this role?

In this role you will work with client managers and their clients, providing clear and accurate guidance with initial focus on the Know Your Customer (KYC) processes to ensure compliance and a positive customer experience. You will:

• Partner with client managers and their clients to assist with KYC-related inquiries, offering guidance and troubleshooting to ensure compliance and process adherence

• Maintain detailed records of inquiries, solutions, and escalations, ensuring a seamless feedback loop for continuous support

• Coordinate with the CLM lead to ensure correct and up to date information is available at all times

• Collaborate and contributing to project-specific deliverables, problem resolution, and stakeholder support as required

To be successful in these activities, you will come into this role with:

• Superior written and verbal communication skills that can provide clear, concise and accurate information to our internal colleagues and external partners

• Collaborative skills to partner with client managers and their clients. These collaborative skills are complimented with confidence to have difficult challenging conversations as and when needed

• Ability to manage multiple activities in parallel across multiple channels (e.g., email requests, Slack messages)

• Attention to detail to track and manage activities and actions with the drive to follow up and ensure on time completion of tasks for yourself and others

Minimum Qualifications:

• Proven experience partnering with client managers and stakeholders, building trust and providing tailored support to meet their needs

• Demonstrated experience in supporting sustained change and change management efforts

• Strong communication skills with a client focused approach, enabling you to interact with internal and external partners at all levels

• Highly motivated self-starter who can deliver strategic thought leadership and lead projects with limited guidance

• Exceptional professional communication skills – clear, logical, structured, outcome oriented

• Proven ability to manage multiple priorities

Preferred Qualifications:

• At least 2 years' experience in the GCS US organization working directly with our corporate clients in current or previous role

• Knowledge of Know Your Customer (KYC) policy and or processes is a plus

Qualifications

Salary Range: $65,500.00 to $102,500.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Job: Project

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 26000630