Job Details

AppleCare Quality Engineer

Austin, Texas, United States

Support and Service

Summary

Posted: May 22, 2025

Weekly Hours: 40

Role Number: 200603903

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

AppleCare Service Quality & Technology is a global organization seeking a talented and driven Quality Engineer to help drive exceptional performance and reliability of Apple’s products. The ideal candidate is a strong technical leader who excels in cross-functional collaboration and thrives in a fast-paced, dynamic environment.

Description

The AppleCare Quality Engineer is responsible for managing and improving quality across assigned products. Key responsibilities include the following:

Identify and drive field product quality improvement opportunities - including improvements to triage processes, diagnostics and warranty abuse capabilities

Track field quality metrics such as annual failure rates, no trouble found rates, service cost, and repeat-repair

Support initiatives that improve field and service product quality and reduce cost

Play a key role in new product launch early field failure analysis (EFFA) and action planning

Support the development of NPI product service quality plans

Work cross-functionally with quality and engineering teams to improve overall field product quality

Support regular quality reviews that focus on performance trends, quality issues, and corrective actions

Measure and optimize the accuracy and effectiveness of field service diagnostic tools

Support Product Engineering and quality investigations as required

Travel up to 10%

Minimum Qualifications

• Minimum of 8 years of product quality, service, and project management experience

• Lean Six Sigma, ASQ certification or equivalent quality certifications

• BS in Mechanical, Electrical Engineering

Preferred Qualifications

• Experience operating, troubleshooting, and repairing Apple products

• MS or MBA

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.