Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Resy is seeking a Principal Product Manager to define and lead our strategy for agentic, AI-driven consumer partner experiences. This role sits at the forefront of a fundamental shift in how people discover, evaluate, and book restaurants — one where intent is increasingly expressed through AI-native interfaces, and where the products that win will be the ones that show up intelligently, seamlessly, and memorably wherever that intent lives.

This is a 0 to 1 leadership role for a senior IC who thrives in ambiguity, moves with conviction, and brings rare clarity to spaces where the rules haven't been written yet. You will set vision, drive execution, and continuously adapt as capabilities, user behaviors, and platform dynamics evolve in real time. You will operate with high autonomy, influence senior leadership, and help define a new paradigm for how Resy shows up in the world.

You’ll work across product, engineering, design, data, and partnerships to:

• Own How Resy Shows Up in Agentic Channels: Define the strategy, UX patterns, and quality bar for how diners discover and book with Resy within agentic partner experiences

• Build the Data Foundation for Agentic Performance: Partner with Engineering on the data structures, schemas, and APIs that make Resy's content easy for agents to reason about, ensuring Resy shows up accurately and performantly in the moments that matter

• Partner Closely with BD and Partnerships: Work hand in hand with Business Development to identify, prioritize, and unlock agentic channel opportunities and translate partnership agreements into product reality

• Translate Behavioral Shifts into Product Direction: Stay ahead of how user intent is evolving in AI-native contexts and turn ambiguous signals into clear, compelling product bets

• Shape Organizational Thinking: Be the internal authority on agentic channel experiences and bring leadership along with clarity and conviction

Minimum Requirements

• 8 years of product management experience, including ownership of large, ambiguous product areas where the path forward was yours to define

• Proven track record of leading 0 to 1 products that created real, measurable value in new categories or surfaces

• Deep understanding of AI and agentic systems: how LLM-driven experiences interpret and act on user intent, and how to build products that work with that grain rather than against it

• Strong consumer product sense across search, discovery, and decision-making experiences where reducing friction and increasing confidence are the core design challenges

• Highly technical: comfortable with system design, APIs, data models, and platform tradeoffs without needing things translated for you, and hands-on with modern tools (e.g. Cursor, Bolt, Claude Code) to prototype and pressure-test ideas quickly

• Influential communicator who can align teams and executives around a vision that is still coming into focus.

Preferred Qualifications

• Experience with MCP or similar agent interoperability frameworks.

• Background in marketplaces, local discovery, or consumer platforms.

• Familiarity with conversational UX, agent orchestration, or retrieval-based systems.

• Experience building developer platforms or extensibility layers.

• Strong experimentation background in emerging or undefined interaction models.

Qualifications

Salary Range: $144,250.00 to $256,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Other Locations: US-Illinois-Chicago

Schedule Full-time

Req ID: 26005381