Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex

Where are these roles located within American Express?

The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions. The Amex Offers Product Management team within ECMX leads the product management and strategy for this flagship program in 19 markets, the program supports many enterprise business priorities through the customer lifecycle focusing on driving customer loyalty, spend and merchant satisfaction.

This Senior Product Manager will be experienced about digital product management, and partner closely with partners across global Product, Technology, Operations and Marketing to deliver new capabilities that enhance customer digital experience at scale, increase Merchant satisfaction and drive revenue.

The ideal candidate for this role will inspire multiple stakeholders and key business partners about the potential of our product, develop creative solutions to meet each partner’s needs and support the ongoing growth of Amex Offers. He/she will be a skillful communicator who enjoys a fast-paced environment, collaborates well cross-functionally (both with business and technology stakeholders), and maintains a positive attitude and sense of humor in the face of challenges. He/she should take a customer-centric approach to prioritization and be able to manage the needs of different cross functional business partners.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdues with accounts that have a high exposure.

• Identify opportunities to leverage Amex Offers to meet the needs of new and existing customers

• Understand the competitive landscape of offers platforms and digital innovation in focus markets

• Drive the roadmap, prioritization, and end to end product development for new product enhancements

• Partner closely with stakeholders across the globe, including Technology, Data Science, Marketing teams across various Business Units, EDX, Compliance, Legal, Brand and others to communicate the product vision and high-level business needs for enhancements

• Contribute strategic insights & forward-thinking ideas to continuously evolve and improve the product offering and value proposition

• Produce Amex Offers reporting scorecards and presentations as required for leadership / partner updates

• Understand the current Offers channel landscape and identify ways to drive incremental enrollments and redemptions

Minimum Qualifications

• Experience working in digital product development with experience launching digital experiences from start to finish

• Familiar with all digital channels including mobile app, web and email

• Familiarity with International Card Benefits and cross-border customer use cases

• Ability to manage multiple stakeholders (and time-zones) across the US, EMEA, APAC and more

• Proven track record of positively collaborating with and influencing partners in a matrixed environment to achieve outcomes without direct authority

• Ability to manage multiple business and technology workstreams, as well as the strong organizational skills necessary to do so

• Skilled in Agile product development methodologies and comfortable with collaboration tools

• Ability to work with white space to help design technical solutions to solve complex business problems

• Ability to analyze data to determine priorities, opportunities, and issues with the product

• High-caliber presentation skills, both in terms of preparing and delivering a strategic vision to large groups and senior leaders

• Proven ability to adjust quickly to shifting priorities and manage through ambiguity and rapid change

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25008913