Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The NAS organization has been building a program to drive more efficiency and productivity to how we develop, deliver and deploy products and capabilities. As a Data Product Manager on the NAS Product and Business Operations team, this individual will work within NAS and GMNS stakeholders to design reporting & metrics to help drive insights, understand product performance and enable informed management decisions.

Reporting to the Director of NAS Business Planning & Reporting, the individual will work across NAS to develop dashboards which represent NAS products’ contribution to the GMNS business. These dashboards for senior leadership will reflect OKR & KPI tracking, target metrics for success, and the impact of technology investment on the GMNS business. Leading stakeholder partnerships across the NAS Product organization will be a key responsibility for understanding strategic goals and metrics that quantify products’ success. Partnering with the broader GMNS analytics team to build these leadership dashboards, this individual will lead the effort to progress the organization to more data-driven investment in NAS products.

This is an exciting opportunity to join a growing team which organizes and delivers highly impactful information to the most senior leaders in the GMNS organization.

How will you make an impact in this role?

• Works across Analytics teams to design dashboards that support senior product leadership needs, including transaction volume trends, metrics for success, card member adoption, authorization rates, and geographical coverage

• Leads stakeholder partnerships with product teams to collect and collaborate on requirements which will form the strategic roadmap for the metrics dashboards

• Consults with product teams, inside and outside of NAS, on how/where they enable metrics collection for new product features so metrics can be sourced for the dashboard.

• Works across NAS leadership to identify other reporting needs to drive better management oversight.

• Marks key product launches in the dashboard and investigates the nuances in the data to determine what success can be directly attributed to said launches

• Leads partnership with TRACE and NIC teams to ensure data reporting is visualized in a clean manner that accurately conveys the most important product story lines

• Partners closely with their Director and VP to craft data-driven insights for product leadership

Minimum Qualifications:

• Experience as a data product manager working with data engineers to create clear, concise, and accurate reporting dashboards. Cornerstone experience is a plus.

• Experience working across teams to identify reporting needs, identify data sourcing opportunities & develop reporting solutions

• Ability to communicate across different teams & band levels to achieve outcomes.

• Ability to build storylines using data to support trends & opportunities.

• Excellent project management skills to deliver on commitments

• Understanding of dashboard tools, with some experience in Power BI preferred.

Initial Success Criteria:

• Develop and maintain reporting that is used by NAS product leadership to drive product strategy & measure results

• Ongoing insight into product teams’ strategic goals via regular partnership touch bases with product teams

• Clear insight into how product teams incorporate tracking in their product initiatives to inform sourcing of dashboard data

• A framework for how investments in specific products drive success metrics of NAS product organization

• Bringing analytics teams’ along on our strategic journey and influencing what a successful NAS business reporting dashboard looks like

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Operations

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25021906