Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skill fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

The Technology Business Enablement team powers American Express by driving predictability, transparency, and efficiency to transform how the company plans, invests and operates to drive trust, competitive differentiation and speed. As we continue to mature and evolve our ways of working and approach to planning and portfolio management for Enterprise Technology Services, we are committed to enabling an integrated planning process that encompasses the Total Cost of Ownership for programs within ETS. A major aspect of our transformation is integrating and standardizing Tech Operations (Infrastructure, Information Security, Digital Workplace) and Product & Design demand planning with our Tech Investment process and financial routines. The result will provide a solid foundation for decision-making at all levels around cost, quality and speed as well as to elevate transparency and drive business and customer outcomes.

We are seeking a strong, data-driven Director of Portfolio Management who knows that delivering on an integrated Tech planning ecosystem takes data integrity, planning and agility. This director will partner across Tech Finance, Portfolio leads, Tech dev and ops leaders, reporting teams, and change management/communications teams to ensure we deliver a metric-driven sizing methodology for Tech Operations, workload-specific forecasting and an integrated financial model that drives accountability for delivering business solutions that are reflective of the Total Cost of Ownership across investment, operations, and product. This director will help pioneer and scale the brand-new Tech Operations impact cost estimation and process integration into the current Technology Investment process to deliver a Unified Ops and Investment Planning process that includes total cost of ownership for critical programs. They will envision and execute the data structures, portfolio routines, and tooling enhancements required to create an end-to-end ecosystem that captures all supply and demand impacts for Technology.

In order to deliver on short- and long-term goals for a unified Tech Ops and Investment process, this individual will lead change management and communications, data analysis, process governance, and process transformation. S/he will require a unique blend of strong leadership and data analytics skills to mature and expand the Tech Ops sizing process and tracking across the enterprise. S/he will bring passion for data-driven decisions, enterprise solutions, and stakeholder engagement to the role.

The ideal candidate for this role will be a strategic thinker and skillful communicator who enjoys a fast-paced environment, puts the customer experience first, operates cross-functionally (both with business and technology partners), has a strong aptitude for process innovation, and influences key stakeholders into action – all while maintaining a positive attitude in the face of challenges and whitespace.

Key responsibilities include:

• Lead the design and transformation of Technology business management processes and change management communications for key cross-functional programs

• Develop the process, data requirements, and training for integrating Tech Ops into Tech Investment Planning and agile ways of working in partnership with Technology Business Management team

• Create and deliver executive-level communications regarding ongoing priorities, status, and key decisions requiring alignment

• Work with data owners and product managers within the Technology Business Enablement and Infrastructure data domains to define user journeys and system rationalization for the enterprise Technology reporting and scorecard ecosystem

• Define portfolio strategy and implement process improvements that support iterative and annual planning while continuously evolving and adapting towards greater industry best practices, team goals and vision.

• Own key user journeys to define, prioritize, and deliver roadmap, product, and process requirements through technical acumen, customer-first perspective, and strong relationships across engineering and portfolio/commercial management teams

• Identify and plan strategic engagement and operating model changes required to mature Tech Ops and Investment planning

• Drive risk mitigation, cross-functional collaboration, decision-making, standardization, and consensus across Tech Ops (Infrastructure, Information Security, and Digital Workplace) and Tech Business Management teams

• Act as a point of contact for Tech Ops functions in process adoption and alignment discussions with Technology, Product and Portfolio leads

• Lead communications and cross-functional program management to deliver on and track shared goals and KPIs

• Partner with Engineering teams to guide them on sizing and refining their infrastructure and operations requirements

• Develop key integrations with hybrid FinOps, governance processes, Transformation Optimization, and Tech Strategy workstreams

• Establish ongoing metrics and KPIs to clearly define success and failure points and to guide roadmap execution and prioritization based on business priorities

• Drive an improvement in business outcomes and key results by facilitating prioritization and accelerating delivery across the portfolio

• Create an environment of continuous improvement by steering and delivering reflective conversation and regular retrospectives, project standups, workshops, communications, and shared processes to ensure transparency of development process and project performance

• Draft impactful and comprehensive communications, presentations, and talking points for key business reviews, executive presentations, and discussions; escalate and facilitate resolution of risks, issues, and changes tied to product development

• Act as point of contact for internal inquiries and key partnerships across Technology and business teams

Minimum Requirements:

• Minimum of 9 years of experience technology project management, portfolio management, strategy & transformation, or a related field within a technology, data analytics, or financial services environment

• Experience connecting concepts and financials across diverse Technology functions

• Proven track record for managing large, complex processes or programs with multiple partners across technical and non-technical functions

• Proven ability to lead and motivate high performing teams, juggle multiple workstreams in a rapidly changing environment, and create a culture of belonging, collaboration, excellence, and fun

• Self-starter who is able to provide strategic thought leadership and prioritization with limited guidance and in a complex environment

• Ability to create clarity and execute plans in ambiguity, and to inspire change without direct authority

• Proven leadership skills in high-visibility, high-pressure, strategic transformation programs

• Strong analytical skills, capable of interpreting data insights to inform product decisions and optimize algorithms for personalized recommendations

• Outstanding influential and collaboration skills; ability to drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering cross-team communication

• Capable of leading technology and culture change with excellent strategic and technical thought leadership, and strong program management skills

• Outstanding oral and written communication skills with strong personal presence; active listening skills, summarization skills, and lateral thinking to uncover and react to emerging opportunities

• Proven track record of launching new processes and the change management required to bring others along

• History of high performance with demonstrated adaptability to excel in a fast-paced team, adjust to shifting priorities, and manage others through change

• Experience working with technology infrastructure, information security, or digital workplace teams a plus

• Experience with design and coding across one or more platforms and languages a plus

• Bachelor’s degree in computer science, data engineering, data analytics, or other technical discipline, or equivalent work experience a plus

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Technology

Primary Location: US-New York

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 26002106