Job Details

Job Information

Director-Compliance for Enterprise Technology Services
AWM-3406-Director-Compliance for Enterprise Technology Services
3/4/2026
3/9/2026
Negotiable
Permanent

Other Information

www.amex.com
Phoenix, AZ, 85067, USA
Phoenix
Arizona
United States
85067

Job Description

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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Risk & Compliance

The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.

Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.

How will you make an impact in this role?

This position will be part of the  Enterprise Technology Services 2 nd *Line Compliance team * and will support the objective to lead and drive an effective Compliance culture, elevate the control environment, and anticipate and escalate risks with focus on all areas within the Technology Services organization, including Information Security, Enterprise Architecture, Platforms, Data and AI, Enterprise Digital and Digital Acquisition Platforms across US and International markets.

Responsibilities

  • Provide regulatory risk subject matter expertise to Enterprise Technology Services business and key stakeholders and provide effective challenge where appropriate.

  • Develop and maintain a working knowledge of applicable laws, regulations, and standards in areas related to anti-money laundering, sanctions, anti-corruption, data protection and privacy, consumer protection and fairness, so risk practices comply with overall regulatory frameworks and expectations.

  • Oversee 2 nd line Compliance Officer implementation of enterprise Compliance risk management program including relevant programs, policies, and standards to ensure risk is aligned with the business unit’s and institution’s risk appetite.

  • Identify, assess and monitor Compliance risks, including evaluation of control effectiveness. Determine whether corrective actions are needed or are sufficient to reduce residual risk to acceptable levels while addressing risks of non-compliance, consumer harm, or other regulatory violations.

  • Monitor, evaluate and assess Enterprise Technology Services’ compliance with regulatory expectations including reviewing reporting, and seeking external perspective to understand risks, identifying deficiencies and escalating issues timely, and implementing corrective actions to maintain alignment with regulatory obligations.

  • Identify, track, prioritize, and provide effective challenge of compliance risk-related issues and events in a timely manner, so as reduce risks to acceptable levels and prevent reoccurrence.

  • Influence and embed a strong risk-aware culture throughout the team and broader organization, encouraging proactive risk management behaviors at all levels.

  • Lead, coach and develop a team of 2 nd Line Compliance colleagues

Minimum Qualifications

  • Strong leadership and collaboration skills, and experience leading in a matrixed and agile environment and on cross-functional teams.

  •  Exceptional communication skills to synthesize key messages, prepare materials, and tailor appropriately for the audience.

  • Strong understanding of consumer protection regulatory frameworks such as (UDAAP, ECOA, FCRA, EFTA, TILA, etc.) and compliance management systems preferred.

  • Strong project management skills, ability to manage multiple projects and support multiple priorities simultaneously.

  • Demonstrated ability to make decisions independently, work well under pressure, meet deadlines and adapt easily to frequent change.

  • Strong leadership, analytical, organizational and managerial skills; ability to lead and inspire others through continuous coaching, feedback, recognition and encouragement.

  • Prior banking, compliance, legal or risk experience

  • Bachelor’s degree Law, Compliance, Business, or a related field required; advanced degree preferred or equivalent work experience

Preferred Qualifications:

  • Experience leading people across geolocations and markets

  • Knowledge of digital platforms/processes and technical capabilities within Enterprise Technology Services

  • Experience working in a 2nd Line Compliance function

  • Professional regulatory compliance or risk related professional certification (e.g. CAMS, CRCM, CRM, etc.)

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries

  • Bonus incentives

  • 6% Company Match on retirement savings plan

  • Free financial coaching and financial well-being support

  • Comprehensive medical, dental, vision, life insurance, and disability benefits

  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

  • 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

  • Free and confidential counseling support through our Healthy Minds program

  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Job: Compliance

Primary Location: US-Florida-Sunrise

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 26003758

Other Details

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