Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

The Digital Banking team is seeking a Digital Portfolio Manager to support our Payments and Banking Portfolio Management teams. We are building a banking and payments platform that enables teams to create products at scale and powers digital channels to deliver compelling experiences in a dramatically faster fashion

We look primarily for people who are passionate about solving business problems through innovation and engineering practices. You will be required to apply your depth of knowledge and expertise to all aspects of program management and partner continuously with our many stakeholders daily to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. We welcome diverse perspectives and people who are not afraid to challenge assumptions.

In this role, you will enable the success of the Banking and Payments product and engineering teams by designing, implementing, and managing efficient tools and processes that drive delivery excellence. You will establish and optimize business processes to support product execution, maintain unified domain backlogs and roadmaps, and track key initiatives to ensure timelines are met while proactively identifying risks and dependencies. Additionally, you will lead the product governance process , ensuring alignment with stakeholder needs and supporting smooth, consistent operations through clear documentation and process management.

Responsibilities:

• Conduct analysis and reporting to support effective operations, strategic planning, and execution of digital product management initiatives and special projects.

• Create and oversee portfolio-level dashboards and reports to ensure comprehensive visibility into portfolio health, risk, and delivery progress.

• Consolidate status updates from project teams to provide leadership with actionable insights.

• Facilitate gating reviews for large initiatives with external partners, ensuring readiness and quality at each phase of delivery

• Facilitate cross-functional dependency management and milestone alignment.

• Tracks and visualizes product outcomes with clearly defined metrics and targets

• Promote transparency through consistent updates, dashboards, and review forums.

• Align release schedules and readiness between internal Banking teams and partners like FIS, ensuring all dependencies, approvals, and timelines match.

• Create and maintain templates, playbooks, and best-practice guides for consistent project execution

• Sends external communications on behalf of the portfolio to increase transparency across stakeholders and business partners

• Facilitates teamwork and alignment between cross-functional teams including engagement, design, analytics, engineering, and experimentation and helps to identify and resolve any risks in the plans

• Fosters collaboration and transparency between product and business teams

Qualifications:

• 5 years of experience in program/project management or PMO operations, ideally within technology or financial services.

• Proven record of accomplishment managing large, complex initiatives and coordinating across multiple partners and stakeholders.

• Strong understanding of governance, planning, and delivery frameworks (Agile/SDLC).

• Experience coordinating releases and managing dependencies with external partners such as FIS.

• Demonstrated leadership and collaboration skills, with the ability to engage and influence technical and non-technical teams across a global organization.

• Strong analytical and problem-solving abilities, including the ability to develop clear reporting and metrics that drive data-informed decisions.

• Excellent written and verbal communication skills; able to convey complex concepts clearly and effectively.

• Highly organized, proactive, and able to manage multiple priorities in a fast-paced environment.

• Experience or knowledge in Payments and Banking preferred.

• Bachelor's degree in business administration, Industrial Engineering, Computer Science, or a related field required; Master’s or MBA preferred.

Qualifications

Salary Range: $103,750.00 to $174,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York City

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 25021021