Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth. The Global Sales Enablement, Pricing & Transformation (SPT) team within GCS is instrumental in ensuring achievement of these objectives. The Director of Sales & Account Development (AD) Conduct and Governance within SPT offers you the opportunity to be part of this dynamic organization and help GCS navigate towards growth.

This position reports to the Vice President – Global and Large Performance Insights, focused on the delivery of G&L’s retention, growth, & transformation objectives in a profitable, sustainable, and compliant manner, across US and international. Leading all planning and performance activities related to Sales and Account Development colleagues. Additionally, responsible for Bringing in the “do it right the first time” mindset, this role will be focused on designing the strategy around providing governance on the sales & client management activities recorded by the G&L field colleagues. It would require collaboration with the Conduct Management, ORM, Project Guardian team, Marketing, Performance, Reporting, technology and Incentive Governance teams. This Director position would be responsible for managing a team of 5 colleagues comprising of managers and analysts. The director will work cross-functionally to lead the development of the governance framework, run the daily business efforts, and strategic efforts from conception to rollout ensuring right balance between business growth and colleague experience. This role is also responsible for defining success metrics, ensuring key performance indicators are reportable to track real-time business impact.

Key Responsibilities:

• Lead / Partner on business unit specific frameworks, including identification of accountable leaders to oversee BU conduct risk programs

• Partner with BU-specific conduct risk teams and interact with Central 2nd Line of Defense conduct risk teams

• Partner with GCS Control Management and 2nd line functions to enhance the control environment, mitigate risks and effectively upgrade operations in line with Blue Box standards

• Drive consistent expectations of practice across BU-specific Conduct Risk monitoring and reporting teams.

• Develop/enhance guidance, templates, and enablers for risk monitoring and reporting to support skills development.

• Partner with VP of Governance & VP of GCS Guardian in SPT

• Provide thought leadership, and partner with cross-functional teams for conduct risk including CEG, Risk, One.Force, Compliance, Conduct management & ORM

• Lead Incentive design & documentation for the G&L organization

• Lead on designing the rules of engagement for the client facing business teams in alignment with P&I teams in G&L and SME

• Drive operational excellence and ensure full compliance with regulatory requirements.

• Build positive relationships with key collaborators

Minimum Qualifications:

• Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes and establishing reporting & monitoring framework on conduct risk

• Proven business leader and resourceful self-starter with the ability to navigate ambiguity and engage in structured thinking

• Strong thought leadership, business acumen & execution skills with attention to details

• Strong collaborative/interpersonal skills and ability to work in a dynamic, fast changing environment

• High intellectual curiosity & critical thinking with the ability to understand new concepts quickly and solve complex problems.

• Excellent analytical and problem-solving skills to support SPT leadership and Business in reviews and special projects

• Ability to adopt a business mentality and link business strategies to specific initiatives

• Expert knowledge of MS office tools especially excel and PowerPoint

Preferred Qualifications:

• Experience in operational risk management and understanding of operational risk frameworks and regulatory requirements for larger financial institutions will be a plus

• Candidates with 10 years of experience in governance and analytics would be preferred

• Leadership experience with managing direct reports

Qualifications

Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Risk

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25010584