Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Organization Description:

American Express Global Commercial Services (GCS) is the leading payment issuer and partner for businesses of all sizes, supporting companies through products and services to help them run and grow their businesses. The Marketing Process Enablement (MPE) team sits within Strategic Capabilities & Business Operations (SCBO) in the Global Commercial Services (GCS) Marketing organization. MPE focuses on execution excellence through standardized procedures, scalable process improvements, and strong consultative partnerships.

This role will report to the Director, Marketing Process Enablement, leading key operational processes, scalable enablement, governance, and continuous improvement efforts that allow marketers to launch high-quality campaigns with confidence and speed.

Job Description:

The Sr. Manager will play a critical role in optimizing, standardizing, and scaling the end-to-end marketing execution process for GCS Marketing. This role serves as a program management and process improvement leader, responsible for defining and evolving intake, prioritization, and execution frameworks that improve operational effectiveness across marketing execution teams.

You will lead documentation efforts, drive scalable process and workflow improvements, strengthen training and onboarding for execution-focused teams, and ensure changes are clearly communicated and adopted across the organization. This role requires a strong project manager who can manage multiple initiatives simultaneously, leverage Airtable as an operational platform, and partner closely with cross-functional stakeholders to improve speed, quality, consistency, and governance.

This role partners closely with Commercial & Consumer Marketing, Control Management, Product, Capabilities & Technology, and Enterprise Operations to ensure GCS can execute marketing initiatives efficiently, consistently, and with strong governance.

Key Responsibilities:

• Own and evolve the marketing execution process improvement program, including defining and refining intake, prioritization, and governance frameworks to manage multiple initiatives effectively.

• Lead development and maintenance of Standard Operating Procedures (SOPs) and Desk Instructions for Offers execution processes, ensuring clarity, consistency, and alignment to enterprise risk identification and reduction efforts.

• Leverage Airtable as a core operational and program management platform to manage workflows, track initiatives, support prioritization, and enable visibility across execution and process improvement efforts.

• Drive scalable process redesign and operational improvements that enhance efficiency, quality, and consistency across GCS Marketing execution.

• Communicate and socialize process improvements across the organization, ensuring implemented changes are clearly understood, adopted, and sustained by execution teams.

• Lead training and content creation workstreams for GCS Marketing, partnering with cross-business stakeholders to build a robust onboarding framework and evolve learning content aligned to strategic priorities and new processes.

• Manage multiple projects simultaneously, balancing competing priorities while maintaining strong stakeholder alignment and delivery discipline.

Minimum Qualifications:

• The ideal candidate is a strong program and project manager with a process improvement mindset who can operate in a fast-paced, evolving environment. They are highly organized, solutions-oriented, and effective at driving change through clear communication and collaboration.

• Demonstrated experience in program management, project management, or process improvement, including defining intake, prioritization, and execution frameworks.

• Proven experience using Airtable as an operational, workflow, or program management platform (required).

• Experience identifying, designing, and implementing scalable process improvements or process re-design initiatives.

• Experience with training, onboarding, or content development to support process or operational change.

• Experience with controls, testing, monitoring, or risk-related processes. Preferred Qualifications:

• Strong project management, organizational, and execution skills with the ability to manage multiple initiatives simultaneously.

• Proven experience working with cross-functional teams and navigating competing priorities.

• Strong written and verbal communicator who can effectively communicate process changes and influence adoption across diverse audiences.

• Ability to influence without authority and collaborate effectively across levels.

• Self-starter with the ability to learn quickly, multi-task, and proactively solve problems.

Qualifications

Salary Range: $103,750.00 to $174,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Marketing

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 26001457