Job Details

Weekly Hours: 40

Role Number: 200645700-0836

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

Apple’s Worldwide Market Research and Analytics team, part of Worldwide Product Marketing, is looking for an expert to lead the implementation of market research surveys using online platforms like Qualtrics / Decipher/ Survey Monkey, to support its customer insights needs. This position is responsible for handling multi-country tracking studies, from questionnaire review, survey programming, testing, and fielding.

Description

We’re looking for a practitioner who has extraordinary attention to detail, is an expert in survey programming, along with managing QA, localizations and testing. You're passionate about data management and analysis, and you excel at using innovative automation tools to optimize workflows. Most importantly, you're a collaborative learner who values both teaching and learning from others.

Minimum Qualifications

• 5+ years working in a market research team using online survey software packages such as Survey Monkey or Qualtrics

• High degree of attention to detail when evaluating questionnaires, programming/testing surveys and working with localizations

• Experience leading multi-lingual surveys and email campaigns

• Ability to build strong relationships with partner groups to ensure project success

• Bachelor’s degree, Master’s degree preferred

Preferred Qualifications

• Capability to quickly assess and provide optimal solutions for survey operations issues that may be customer-facing and/or impact data collection

• Knowledge of HTML, CSS, SQL, Python and Jupyter Notebook as well as Excel and Keynote

• Experience generating customer lists for surveys is a plus

• Knowledge of statistics, statistical software packages such as SPSS, Python Pandas is highly desirable

• Ability to manage many projects in a fast-paced environment, often under tight timeframes

• Experience implementing or partnering on in-app / in-product surveys

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .