Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Enterprise Shared Services (ESS) comprises key functions that are core to the company’s operations, including Global Real Estate & Workplace Experience, Global Supply Management, Business Continuity Management, Aviation, and Global Security. ESS helps keep American Express growing and puts our colleagues at the center of everything they do by delivering best-in-class services that power safe, resilient, and efficient operations around the world.

To support the growing complexity of ESS operations and manage heightened risk expectations, ESS is creating a new Quality & Operations team. The ESS Quality & Operations team will provide strategic coordination between ESS business process owners and AXP risk programs and act as a single point of accountability to drive ESS’s adherence to key AXP risk policies and standards. The Director – ESS Quality & Operations role will lead this new team and report directly to the Vice President - Third-Party COE within Global Supply Management.

Key Responsibilities:

• Ensure ESS adherence to key AXP risk program requirements with a specific focus on driving ESS business unit results related to compliance risk management, operational risk management and project management.

• Establish ESS process governance and drive ESS business unit results against key risk performance measures including Technology Application Health & Compliance, Records Retention, Privacy Risk Assessments, Cybersecurity and Enterprise Training.

• Support ESS process owners with the migration to the new Risk & Control Self-Assessment (RCSA) framework, including partnering with them to map processes, identify risks and develop and document effective controls to manage the risks.

• Manage third parties that support ESS operations by acting as the ESS Business Unit Third-Party Lifecycle Management (TLM) lead and serve as the ESS Affiliate Management program liaison.

• Track and report on operational risk events and issues across ESS. Collaborate with ESS event and issue owners to drive timely issue remediation and develop new controls to prevent future operational breakdowns.

• Escalate risks and issues to ESS senior leaders and relevant committees in accordance with the Risk Governance Framework.

Minimum Qualifications:

• Drives Results: Strong attention to detail and superior organizational and follow through skills. Adapts well to and initiates change in the organization.

• Effective Collaborator: Effectively manages internal stakeholders and process owners across Enterprise Shared Services and collaborates effectively with other key stakeholders including with the Corporate Functions Control Management team.

• Bias Towards Action: Ability to steer program stakeholders and leaders to make informed and timely decisions and removes barriers to forward progress.

• Clear Communicator: Able to communicate clearly and effectively at multiple levels and can influence without direct authority. Understands and communicates linkages across programs and risk disciplines.

• Proven people leader: Consistent track record of people leadership, both in building high performing teams, as well as creating followership. Experience leading across global markets and time zones is a plus.

• 7 years of experience in a risk/control field is required. E.g., Operational Risk Management, Compliance Risk Management, Third-Party Risk Management, Audit, etc.

• Undergraduate degree required.Advanced degree in Business Administration, MIS, Finance, Accounting or related field a plus.

Qualifications

Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Job: Risk

Primary Location: US-Utah-Sandy

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 25014714