Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Amex Digital Labs catalyzes digital innovation at American Express by originating, incubating and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include creating industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to create digital experiences, and defining new products and services based on emerging technologies and trends.

AI is reshaping today’s commerce journies and how Card Members discover, book and ultimately make purchases. The Digital Labs Agentic Strategy & Partnerships team is responsible for leading the strategy and execution of Amex’s key intiaitves, partnerships and products for AI-assisted and agentic commerce.

As Director, you will help lead Amex through this agentic commerce and payments evolution. You will work across the enterprise to ready payments and membership capabilities, build and maintain best in class partnerships with pivotal players in AI and key ecosystem players (OpenAI, Perplexity, Stripe), and drive Amex’s leadership in agentic commerce.

You will evaluate and build partnership opportunities, lead major contract negotiations and help define the future product roadmap. You will collaborate extensively with the Digital Labs Product team and a broad range of internal stakeholders across Strategic Partnerships, Enterprise Strategy, Network, Resy/Tock, Amex Offers, and GCO, in addition to managing senior-level relationships at external partners.

Responsibilities:

• Lead the partner evaluation and strategic alignment to prioritize partners, including AI companies, Digital Giants, and major platforms

• Lead the end to end contract negotiations with new partners and new relationships with existing partners, collaborating with other key partner relationship holders (Tech, SP, GCG)

• Help lead the cross-enterprise agentic commerce workstream, ensuring alignment and accountability across functional teams

• Coordinate and connect the dots across supporting enterprise workstreams, including product development, roadmap prioritization, policy and contractual implications

• Regularly contribute to and present updates to leadership

• Be a thought leader on the evolving AI and payments landscapes to identify new partnership opportunities, drive the strategic roadmap of existing partnerships, and monitor the competition

Qualifications:

• Exceptional interpersonal, communication and influencing skills with the ability to work with stakeholders across different functions, colleagues at all levels and external partners

• Experience managing end-to-end external partner relationships, owning the day to day as well as driving longer term partner strategies

• Understanding of partnership contracts and experience negotiating large enterprise deals

• Experience leading high performing teams, proven track record as a thoughtful and development-focused people leader

• Creative problem-solving skills and comfort operating with imperfect information

• Strategic thinker with a savviness for new tech, connecting the dots, and thinking three steps ahead

• Must have strong interest in AI and familiarity with key players and consumer-facing products

• Thrives in fast-paced, innovation-focused environment with strong sense of ownership and accountability.

Qualifications

Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Operations

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25016471