Job Details

Production Support Lead Engineer - Retail Eng Ops and Support

Austin, Texas, United States

Software and Services

Summary

Posted: May 12, 2025

Weekly Hours: 40

Role Number: 200604036

Imagine what you could do here. At Apple, excellent ideas have a way of becoming phenomenal products, services, and customer experiences. Bring passion and dedication to your job and there’s no telling what you could accomplish
We at Apple don’t just build products, we craft the kind of wonder that’s revolutionized entire industries! Apple is where individual creativities come together to build extraordinary products and services. Every new product we build, service we create, or Apple Store experience we deliver, is the result of us making each other's ideas stronger!

Description

The Information Systems & Technology (IS&T) powers Apple. We manage the networks, systems, and applications that run Apple. Within IS&T, the Retail Engineering team builds and operates information technology solutions for Apple’s retail business. The team’s technical solutions involve designing, developing, implementing, and supporting solutions such as the Apple Store Online, Apple Store app, and most of the apps and services used in Apple Store locations worldwide.
The Retail Engineering Operations & Support Team (REOS) is seeking a Sr. Technical Support Engineer to lead a team of talented engineers providing around the clock support to our global eCommerce platform and its users worldwide. You will partner with engineering teams, product owners and business users to drive issue resolution and apply a continuous improvement focus across our tools and systems.
The ideal candidate will be able to solve complex problems with minimal direction, possess a high degree of organization, and communicate effectively across a variety of technical disciplines. You will build trust and awareness of our platforms and the support processes owned by your team, including publication of status updates to business partners when critical issues arise.

Minimum Qualifications

• Excellent strategic and analytical skills with an ability to see the big picture while working in the details in a highly fast paced, multifaceted, 24x365 environment.

• Experience with one or more - Splunk, monitoring tools, APM & observability platform.

• 8+ years of experience in information technology operations, support, SRE and/or security.

• Coding experience with Java, Scala and frameworks related to Java.

• Good knowledge of RDBMS, PL/SQL.

• Organized, detail-oriented, with ability to multi-task, prioritize work, and manage time efficiently.

Preferred Qualifications

• Bachelor's degree or higher in CS or in a STEM field.

• Experience with an eCommerce system as a developer, SRE/support engineer.

• Experience with a NoSQL platform, preferably Solr or Cassandra.

• Working experience on cloud infra, like AWS.

• Exposure to Incident and Problem Management processes is a plus.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.