Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The VP, Internal Fraud, Head of Internal Fraud Event Response will report to the Head of Internal Fraud - 1LOD Center of Excellence (COE) and will own the strategic and tactical response to internal fraud events impacting the enterprise and industry. The incumbent will lead a team responsible for Internal Fraud advanced analytics development, insights, and compensating controls in response to emerging risks, internal and external fraud events, and Executive inquiry. This leader will partner closely with the Internal Fraud Operations team, business units, technology and 2LOD oversight teams to ensure rapid response to internal fraud risks across American Express’ global footprint.

Key Responsibilities:

• Build and lead a team of high-performing senior internal analysts and strategists, building expertise in internal fraud analytics and event response

• Oversee the creation and implementation of compensating controls to address emerging risks and regulatory changes.

• Respond to executive and board requests with timely, data-driven insights and recommendations.

• Support the design, deployment, and continuous improvement of internal fraud detection models and analytic tools in partnership with the Detection Analytics team.

• Guide the team in leveraging statistical modeling, machine learning, and data visualization to identify fraud patterns and emerging threats.

• Ensure the integrity, aggregation, and interpretation of data supporting internal fraud capabilities

• Lead rapid response initiatives for detection rule development in reaction to new fraud schemes or internal and external fraud events.

• Manage ad hoc analysis requests from Executive leadership, providing actionable insights under tight deadlines.

• Collaborate with compliance, audit, and risk management teams to ensure effective risk identification, assessment, and mitigation strategies

• Serve as a key liaison with executive leadership, board members, and regulatory bodies.

• Communicate complex analytic findings and risk assessments in clear, actionable terms for non-technical stakeholders.

• Build and mentor a high-performing analytics team, fostering innovation and continuous learning.

• Set clear expectations and goals, ensuring the team delivers on both strategic and tactical objectives.

• Ensure all internal fraud analytics and controls comply with relevant laws, regulations, and internal policies.

• Stay abreast of regulatory developments and industry best practices, updating processes as needed.

• Develop and track initiatives and colleague performance.

Desired Qualifications & Requirements:

• 10 years of experience in fraud risk management, detection strategy or analytics for financial services enterprises

• Aptitude to comprehend predictive models and utilize them to effectively inform and shape strategies through data analysis

• Proven expertise in rules-based detection systems and fraud monitoring tools

• Strong background in data analytics, including Python, SQL, SAS or equivalent

• Demonstrated ability to balance detection objectives and operational impact

• Strong leadership skills with the ability to collaborate & influence without direct authority

• Bachelor's degree required; advanced degree or professional certifications preferred

• Exceptional communications skills with ability to engage executives and technical teams

• Proven track record of leading through change, driving decisions across organizations and levels, and leading and producing results with or without authority

Desired Leadership Characteristics:

• Calm and decisive under pressure.

• Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues

• Initiative and bias for action and for getting things done

• Proven ability in extending and maintaining strong relationships in a complex multi-national corporation

• Strong problem solver with the ability to use analytical methods to affect change

• Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment

Qualifications

Salary Range: $176,750.00 to $282,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Job: Executive

Primary Location: US-New York-New York

Other Locations: US-North Carolina-Amex - for internal use only, United States

Schedule Full-time

Req ID: 26000314