Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

Led by the Chief Information Officer (CIO), the Technology organization is comprised of over 20,000 colleagues and contractors globally, who partner across all business units and staff groups to deliver world-class internal and external tech capabilities. Supporting this organization is the Office of the CIO (OCIO) which oversees the strategic planning and operations for the CIO, the Technology Leadership Team, and the broader Technology organization.

Reporting to the Chief of Staff of the Chief Information Officer (CIO) we are currently seeking a Manager Assistant, who will lead the business planning, strategy and operations for the OCIO. This individual will partner closely with the Chief of Staff in supporting the strategy and execution of a large-scale enterprise-wide Technology team. They will be responsible ensuring the organization is operating effectively across the team and with key business partners to drive core business objectives, as well as serve as a strategic thought partner in a fast-paced, dynamic environment.

This a great opportunity for a driven individual with a proven track record of strategic thought and communication, excellence in operational rigor, builds relationships and brings people along, and can thrive in ambiguity.

Key Responsibilities include:

• Partner with the Chief of Staff of the CIO and broader Technology leadership to drive organizational strategy.

• Develop high-impact presentations for key internal and external audiences, including Board of Directors, Executive Committee, Technology leadership forums, Town Halls, external presentations, etc.

• Oversee the day-to-day management and operations of the OCIO, including making processes more efficient, automated and seamless. Maximize and optimize time for the team through dynamic calendar management.

• Plan and coordinate content and agendas for key meetings (e.g., leadership meetings, market visits, vendor meetings, etc.), including providing direction to presenters, developing CIO talking points, and managing meeting takeaways.

• Provide strategic and operational support to the OCIO on a range of projects and initiatives, as well as serve as proxy for the Chief of Staff to ensure proper execution.

• Effectively and independently collaborate with the Technology Leadership Team, their respective Offices, and other Executive Committee Offices.

• Partner closely with key stakeholders (e.g., CEG, Finance, CA&C, TBE, BVM) on execution of business planning activities such as organization goals, Business Unit Reviews, scorecards, performance management, Strategic Workforce Planning, organization structure changes, quarterly financial updates, etc.

• Analyze data and generate insights as needed; able to create consumable reports for the CIO when various metrics are requested.

• Plan and manage logistics of important high-profile events, travel, site visits, and internal and external engagements.

• Collaborate with the DA and MA community to create/enhance processes, share best practices, and drive efficiency.

The successful candidate will have the following qualifications:

The successful candidate will bring a blend of strategic insight and operational excellence to a highly dynamic and global environment. The candidate will be proactive, detail-oriented, a team player, masterful communicator, efficient, and able to context-switch quickly across a wide array of topics, themes and tasks.

• Demonstrated ability to think strategically, creatively, and manifest thoughts into consumable artifacts such as PowerPoint presentations, meeting summaries/minutes, reports, and clear emails/messages.

• Easily “connects the dots” and conveys messages with clarity, while identifying tangible ways to steer teams/leaders towards execution of outcomes.

• Executes processes to completion with efficiency. Continuously seeks opportunities for optimization, automation, and creating seamless experiences in business routines.

• Ability to prioritize, manage deadlines, and handle changing priorities in a dynamic and fast-paced environment.

• Excellent oral and written communication skills, including the ability to interpret technical information into language that is understandable by and compelling to target audiences.

• Advanced PowerPoint skills, and the ability to develop/structure presentations with compelling narratives, graphics and visual design in support of executive presentations.

• Analytical and financial acumen; including Excel skills and the ability to convert data into insights.

• Extremely detail-oriented. Triple-checks content and logistics while being planful for contingencies. Anticipates needs and acts proactively.

• Impeccable integrity with the ability to handle sensitive information and maintain confidentially.

• Strong relationship-building skills across all levels. Collaborative, humble, and people-oriented by nature. Able to navigate and resolve conflict.

• Continuous learner. Reads and absorbs business materials and content to expand and refine their own knowledge and build up strategic mindset. Unafraid to ask questions when curious.

• Technology background or experience working closely with Technology organizations, highly preferred.

• New York-based position, with the ability to travel globally.

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Technology

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25008669