Job Details

SDS AMP Senior Fraud Investigator

Austin, Texas, United States

Support and Service

Summary

Posted: May 12, 2025

Weekly Hours: 40

Role Number: 200604226

At Apple, we believe that hard work, a fun environment, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you!

Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.

The Apple Media Product Team is looking for creative self-starters with advanced research and pattern recognition skills. In this role you will query data to identify trends, complete mass action of cases, respond to ER escalations, and support the knowledge building of Fraud Investigators. You will improve the customer experience by identifying and actioning transactions related to trends and providing real-time feedback to multiple business partners.

Description

As a Senior Fraud Investigator, you are responsible for providing accurate and actionable data and analysis to the organization in its goal to provide Apple customers with an industry-leading, extraordinary purchasing experience. In particular, you will provide highly accurate reporting and analyze large data sets, contributing to Apple's consumer protection efforts.

Responsibilities include:
• Staying current on fraud patterns
• Performing strategic reporting to help support business goals
• Producing data analysis that has measurable impact on business initiatives, processes, and goals
• Using cross departmental tools to identify fraud as it relates to other departments, companies, and partners of Apple
• Determining opportunities for innovation to enhance customer experience and reduce fraud loss
• Sharing new and emerging trends with the Fraud Investigator population
• Connecting with Fraud Investigators to calibrate on orders, provide feedback, and engage in learning opportunities
• Providing regular departmental communication about of-the-moment information
• Monitoring and bulk actioning transactions / accounts and identifying ways to mitigate chargebacks
• Meeting regularly to report trends to business partners and assisting partner groups with data requests

Minimum Qualifications

• Minimum 3-5 years current experience as an AMP Fraud Prevention Investigator

Preferred Qualifications

• Ability to work independently, multitask and efficiently prioritize workload to support business projects with little guidance

• Strong research and analytical skills with experience working with large data in a matrixes organization

• Strong written and verbal communication capabilities with attention to detail

• Proficiency in Excel and data analysis

• Knowledge with language such as SQL/Python and experience with data tools such as Splunk/Arcadai preferred

• Makes space to listen, learn, and amplify diverse perspectives and experiences

• Actively seeks out opportunities to champion and celebrate inclusion

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.