Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The General Counsel’s Organization (GCO) at American Express is where great legal minds influence global business strategy. The GCO mission is to protect and strengthen American Express through legal expertise and strategic advice that helps business partners manage risk, identify opportunities, and deliver on the company’s promise of exceptional products and services.

Operations

The General Counsel’s Organization (GCO) Operations team integrates operational expertise with business acumen to streamline processes and support diverse practice groups within the GCO. By focusing on risk management, financial management, learning and communications, process optimization, technology and innovation, and several other key areas, this team ensures that the GCO operates efficiently and effectively. As the backbone of the GCO, our support spans strategic advice, legal service delivery, project management and significantly contributes to the GCO’s strategy enabling it to support the broader organization.

Role & Responsibilities:

Senior Manager, GCO AI – Legal

The Senior Manager, GCO AI will play a key role in shaping and delivering the Legal function’s use of generative and advanced AI technologies. This role focuses on embedding AI-enabled solutions into core legal and operational activities, driving measurable improvements in quality, efficiency, and insight, while ensuring full alignment with Amex’s risk, compliance, and data governance frameworks.

Key Responsibilities

• Lead the development and execution of the Legal function’s generative AI strategy, aligned with enterprise technology, risk, and control priorities.

• Act as a subject-matter expert and trusted advisor on AI for Legal leadership and senior stakeholders.

• Embed generative AI capabilities into core legal and operational activities, improving productivity, consistency, and decision-making.

• Own vendor evaluation, selection, onboarding, and ongoing management, including solution design, implementation, and use-case development.

• Build and manage a pipeline of AI use cases, including prioritization, delivery sequencing, and benefits tracking.

• Design and pilot AI-enabled solutions in controlled environments, ensuring appropriate governance, transparency, and human oversight.

• Evaluate emerging agentic and adaptive AI technologies relevant to legal operations and maintain a forward-looking technology roadmap.

• Develop a pipeline of next-generation AI capabilities to inform future roadmap and investment decisions.

• Partner closely with the enterprise GenAI enablement teams to ensure alignment with approved platforms, standards, and controls.

• Collaborate with technology and engineering teams to define solution architecture, integration approaches, and delivery plans.

• Act as product owner for AI platforms and tools, including configuration, optimization, and ongoing governance.

• Manage third-party risk, professional services engagements, and associated budgets, ensuring strong delivery outcomes and value for money.

• Define and track business impact metrics, using insights to inform continuous improvement and future roadmap decisions.

• Ensure all AI solutions comply with legal, regulatory, risk, privacy, and data governance requirements.

• Oversee the integration of data from existing legal and enterprise systems to enable effective AI-driven insights.

Minimum Qualifications:

• 4 years experience hands-on experience implementing AI and GenAI tools within legal teams (e.g. copilots, contract analytics, legal research AI)

• Understanding AI risk, data privacy, and responsible-use frameworks

• Proven ability to define and execute product and platform roadmaps, delivering both incremental improvements and large-scale transformation

• Driving productivity and improved legal service delivery

• Strong communicator who builds trusted relationships across Legal and partner teams, and leads adoption of new ways of working

• Curious, creative problem-solver with a proactive mindset, comfortable navigating complex, matrixed organizations

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Legal

Primary Location: United States

Schedule Full-time

Req ID: 26004529