Job Details

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Growing consumer lending is a top priority for American Express, especially as the company mobilizes to capitalize on key growth opportunities. As a result, the Product Management and Lending (PML) organization has been created to evolve our portfolio and transform the way we meet customers’ borrowing needs in an evolving landscape.

Within PML, the U.S. Insurance Team owns a portfolio of No Additional Charge (NAC) and fee-based insurance products and services for customers across the Consumer, Small Business and Corporate portfolios, totaling $170M in Revenue. The team has an ambitious growth plan to double revenue in three years.

The Senior Manager, Insurance Product Strategy supports this objective by ensuring the ongoing health of the portfolio and innovating new strategies for Premium Car Rental Protection and/or Trip Cancel Guard Products. This includes core aspects of portfolio management (e.g., P&L management, engagement strategies, NPS and complaint tracking), product strategy (e.g., value proposition definition, product refresh), and external partnership management.

This is a great opportunity to not only get hands-on experience maintaining innovative products, but also to hone knowledge and expertise in managing products and strategic partner relationships. This position includes leadership of 1 Direct Report.

Key Responsibilities:

• Deliver product strategy and optimize performance by understanding key P&L drivers (i.e.; customer research, usability studies, market analysis)

• Understand and own the Premium Car Rental Protection P&L and revenue growth targets

• Drive vision and development of products, features, and capabilities based on an intimate knowledge of the customer mindset

• Collaborate with internal and external partners to improve customer experience, deliver on business goals and enhance claims and servicing

• For external partners, responsible for ensuring all strategic and operational deliverables are met

• Project management of all critical workstreams to drive project plans forward toward targeted timeframes by ensuring oversight of critical timelines & progress of all activities

• Lead identification of operational issues and end to end remediation by developing and maintaining external listening posts to ensure voice of the customer and competitor

• Lead, coach and develop an Analyst

Minimum Qualifications

• 5 years productmanagement experience, preferably in the Insurance industry

• Proven track record of using data and analytics to identify performance trends, assess risks/opportunities, and drive informed business decisions that improve top-line growth and bottom-line results

• Understand the workflow and terminology of insurance or similar products and processes and their impact on profit and loss.

• Proficiency in understanding portfolio P&L

• Deeply inquisitive, enjoys creative problem solving, white-spacethinking, and using data to tell a story

• Proven ability to translate customer insights into clear product requirements and strategic roadmap priorities

• Superior stakeholder management and communication skills with a demonstrated ability to collaborate and influence

• Solutions-oriented mindset and critical thinker with strong attention to detail and a can-do attitude

• Leader who has a passion to develop colleagues on their team

• Bachelor’s degree

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Product

Primary Location: US-New York-New York

Other Locations: US-California-San Francisco, US-Arizona-Phoenix, US-North Carolina-Charlotte, US-Georgia-Atlanta

Schedule Full-time

Req ID: 25009075