Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

VP, US Product Management

Description

Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing Technology.

The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions.

You will be joining ECMX’s MarTech organization, focused on providing frictionless, flexible, and flawless marketing and servicing experiences.

Reporting to the Vice President, Global MarTech Product Management & Transformation, this new role will own end-to-end user journeys and focus on areas such as legacy decommissioning, banking acceleration, and dynamic email.

Responsibilities

• Define and execute the digital product strategy, ensuring alignment with the company’s broader business objectives and customer-centric vision.

• Oversee the product lifecycle from ideation through delivery and optimization, ensuring timely execution against roadmap priorities, in partnership with key stakeholders across the enterprise

• Partner with stakeholders across marketing, technology, operations, and risk management to accelerate innovation while supporting ongoing revenue goals and operational excellence standards.

• Build, mentor, and inspire a high-performing digital product management organization, fostering a culture of innovation, collaboration, accountability, and customer focus.

• Develop talent pipelines and succession planning to strengthen organizational capabilities for the future.

• Lead with empathy and inclusivity, ensuring diverse perspectives are leveraged to deliver better products and outcomes.

• Continuously engage with partners to maintain product transparency, build trust and address concerns and challenges.

Qualifications and Experience

• Proven track record of driving results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information.

• Excellent communication and influence management skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment.

• Knowledge of process and MarTech capabilities with ability to dial up details into winning strategies for optimized marketing enablement.

• Creative, solution-minded approach with the ability to problem-solve against a backdrop of a quickly evolving MarTech landscape.

• Ability to think innovatively and challenge the status quo.

• Experience leading and inspiring large-scale cross-functional projects that deliver enterprise wins.

• Prior experience of Marketing Operations, MarTech and/or Process execution activities or similar digital marketing / communications field preferred.

Qualifications

Salary Range: $176,750.00 to $282,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost, and application laws, American Express may provide visa sponsorship for certain positions.

Job: Executive

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25017614