Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About Network & Acquiring Solutions

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquiring Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.

About the Role

The NAS organization has been building a program to drive more efficiency and productivity to how we develop, deliver and deploy products and capabilities.

This newly created role of Associate, Product & Business Operations is an exciting opportunity to contribute and support in creating quality & control processes across NAS to drive better risk management strategies. These processes will bring best practices and connect the dots across the organization with an aim of ensuring we “Do It The Right Way” through risk control that is integrated in our product development and management strategies and day-to-day work. The incumbent will be an integral contributor to champion efforts in designing and implementing processes for stronger risk management across key activities and programs across NAS, in conjunction with Control Management & GMNS stakeholders.

The successful candidate will support and drive outcomes for improving product risk management across NAS. This role is ideal for someone who has strong analytical and problem-solving skills, with high attention to detail and quality control. This is an opportunity to join a high-impact team, drive consistency, analysis, report trends, understand and implement processes whilst immersing themselves in the complexity of the business and its varied interactions with the wider Blue Box.

How will you make an impact in this role?

The role will be based in our New York City office and focus on the following main objectives:

• Drive Continuous Improvement: Identify and document opportunities for process enhancements and monitor key processes across NAS to help increase agility and sustained improvements.

• Conduct Analyses: Lead root cause analyses of gaps and quality issues; partner with cross-functional teams to recommend preventive actions for quality and control enhancement.

• Ensure Quality and Effectiveness: Develop, maintain, and update quality control checklists, dashboards, and performance reports and trends.

• Lead Reporting of Key Metrics: Track and report key quality metrics, trends, and emerging risks.

• Support Strategic Initiatives: Partner with team to develop & execute programs across NAS to support Project Guardian workstreams. Lead the creation of business processes, workflows, and controls to ensure consistency, standardization, and best practices.

Qualifications:

• Demonstrated ability for problem-solving, gap analysis, ability to identify trends, root causes, and improvement opportunities.

• High attention to detail and accuracy in reviewing extensive information, complex spreadsheets and other reporting materials.

• Advanced skills in Microsoft Excel, including the ability to create and interpret pivot tables, lookups, and formulae to analyze and summarize large data/information.

• Excellent project management skills, with proven ability to prioritize and manage multiple tasks in a fast-paced environment.

• Knowledge of quality assurance principles, internal controls, with experience supporting compliance and audits is preferred.

• Proactive mindset with a drive for continuous improvement and process efficiency.

Qualifications

Salary Range: $65,500.00 to $102,500.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Job: Operations

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25017651