Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing Technology.

The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions.

You will be joining ECMX’s MarTech organization, focused on providing frictionless, flexible, and flawless marketing and servicing experiences.

Reporting to the Vice President, Digital Product Transformation & Planning, this new role will be responsible for defining the long-term vision for our next generation AI and Agentic Marketing capabilities.

Key Responsibilities include:

• Define the AI strategy for marketing technology, including a 2–3-year roadmap that aligns with enterprise priorities and evolving technology trends

• Partner with Product Development, Marketing, and Technology teams to identify, validate, and prioritize high-impact AI use cases across the marketing ecosystem including use cases for enterprise tools like LLM agents, vibe coding

• Evaluate and recommend best-in-class AI capabilities and vendor solutions, leading the due diligence and governance process to onboard external partners

• Lead financial modelling for sizing impact of use cases and tracking value realization and performance metrics

• Champion AI fluency and adoption across MPS, developing training and enablement programs that build capability and confidence in using AI tools

• Lead change management and new ways of working related to AI adoption, in partnership with Marketing Operations, Marketing, and Product teams

• Drive cross-functional collaboration with stakeholders in Marketing, Technology, Risk, Legal, and Compliance to ensure compliance and scalability

• Monitor external trends in AI, GenAI, and marketing innovation, and incorporate insights into Amex’s strategy and roadmap decisions

Minimum Qualifications:

• Strategic, big-picture thinker with deep understanding of AI, GenAI, and marketing technology ecosystems

• Proven experience translating emerging technologies into practical applications and business value

• Strong business acumen and creativity in identifying opportunities for new capabilities, tools, or experiences

• Demonstrated ability to drive transformation across functions, balancing strategic vision with operational rigor

• Strong stakeholder management and consultative skills, with a track record of influencing senior leaders

• Ability to navigate ambiguity and engage in structured thinking in order derive meaningful, data-driven insights

• Excellent oral and written communication skills; ability to simplify complex concepts and bridge business and technical conversations

Preferred Qualifications:

• 5–7 years in management consulting, strategy, or innovation roles with exposure to marketing or technology

• Minimum 3–4 years of people leadership experience

• Comfortable working in an environment with tight deadlines and managing through making decisions with imperfect information

Qualifications

Salary Range: $144,250.00 to $256,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25022076