Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Manager who joins our Product Delivery and Integration team will be assigned to one of several exciting teams that are driving large scale, cross functional, enterprise top priority initiatives!

This role is for a top initiative called ISP, within the GSG&CT (Global Servicing Group & Corporate Technology) team, where we are building a modernized platform for all CCPs (Customer Care Professionals) to have a great user experience, in catering the real customer needs who call in to American Express.

American Express has embarked on this exciting transformation driven by an energetic new team of high performers. The platform will deliver a framework for creating better experiences across different areas of servicing needs within the GSG (Global Servicing Group) space.

We are seeking an individual with an enthusiastic, hard-working, technology mind-set to work well with a Product team who are defining the roadmap for this initiative and the Engineering teams developing innovative solutions to drive engagement and facilitate the ease-of-use of the tools needed for CCPs for existing cardmember base and to attract new customers to the AMEX brand. Collaborate with technology teams within the organization and with the backend teams to ensure the high-quality delivery of applications and infrastructure components. The role will collaborate closely with business partners and PMO teams, Technical Project Managers, Technical Engineers, Architects and Leadership, to ensure completeness and efficiency of solutions while ensuring the progress is tracked and reported at leadership level.

Responsibilities include, but are not limited to:

• Drives coordinated teams, in delivery of the roadmap defined for the ISP Program, working closely with other Technical project managers, product owners, architects, engineers, and quality assurance.

• Partners with Product Capabilities team(s) to develop roadmaps for E2E scope of the Product capabilities within a portfolio.

• Coordinates execution of development projects from initiation through release, using SDLC methodologies and Agile/Scrum concepts.

• Excellent Test Management Skills to manage large-scale deliveries., in defining the Test Strategy, Test planning and Execution across multiple scrum teams.

• Creating Presentation for the leadership and Project plan tracking using Excel sheets and Confluence pages

• Works within and across business and technology teams to prioritize, plan, and complete the development schedule for major product releases, from and E2E perspective.

• Steers technical program conversations (e.g., relating to architectural approach and system design) and articulates solutions; co-develops and documents solution.

• Facilitates and plans change management and defines the release management plan and activities.

• Identifies and addresses complex inter-team technical dependencies, bridges gaps in technical management experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams.

• Ensures regulatory / audit / compliance requirements are met and protect data by fostering and promoting standard processes in data governance.

• Manages and supervises team velocity, financials, and other critical metrics in relation to the plan and published progress reports.

• Maintains dependency plan between planned sprints across engineering, infrastructure, and third parties.

• Handles and appropriately raises delivery impediments, risks, issues, and changes tied to the product development initiatives.

• Works with the teams involved in providing the mitigation approaches for the risks identified at the program level.

• Tracks iteration progress, OKR/KPIs, support issue resolution, and remove obstacles to ensure iteration commitments are met.

• Mentors, guides, and supports Technical Project Managers, Agile Champions, and other team members as appropriate.

• Provides executive level updates at the program level to key leaders to showcase the health of the overall program.

• Willingness to work with all the teams from E2E perspective including the backend teams.

Minimum Qualifications:

• Bachelor’s or Master’s degree in computer science, computer engineering, or other technical discipline, or equivalent work experience, is preferred.

• Understanding of all aspects of software design, with a demonstrated track record of growing responsibility.

• 8-10 years of technical project management experience.

• Experience managing Agile, Scrum, or other rapid application development teams to deliver technology solutions on that meet customer expectations for timeliness and quality.

• Excellent hands-on skills for Test management and Test management tools.

• Well versed with creating Microsoft PowerPoint presentations and advanced Excel skills

• Experience managing project budgets and reporting while ensuring compliance with Rally, JIRA and Agile delivery platform.

• Excellent oral and written communication skills; Ability to effectively communicate across third parties and technology and product managers.

• Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams.

• Demonstrated willingness to learn new technologies and takes pride in how fast they develop working software.

Preferred Qualifications:

• Consistent track record of working independently and making key decisions on projects.

• Confirmed ability to lead change in dynamic, ambiguous environment, and ability to influence without direct authority among peers and with leaders.

• Influence team members with innovative changes and improvements by demonstrating risk taking.

• 8 years of Software Project Management experience, part of it using Agile methodologies.

• Experience in using the Rally tool and creating dashboard views for reporting the progress within Rally tool.

• Ability to effectively interpret Technology and Product objectives as well as challenges.

Qualifications

Annual Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Job: Technologies

Primary Location: US-Florida-Sunrise

Schedule Full-time

Req ID: 25012905