Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term.

How will you make an impact in this role?

The Senior Manager, Amex Offers Oversight & Excellence sits within the Amex Offers Digital Media team reporting to the Director, Global Enablement & Oversight. This individual will be responsible for advancing oversight and excellence across Amex Offers including sourcing, capabilities and 3rd party partnerships globally. This individual will be responsible for owning and executing a holistic Offers excellence strategy focused on ensuring control management adherence, continuous improvement and streamlining of end-to-end execution processes, identification and implementation of controls that detect and protect.

Key Responsibilities:

• Support operational excellence activities including regulatory/audit queries, ensuring alignment and coordination across Amex Offers and key partners

• Own all Amex Offers compliance and AEMP policy initiatives, including the development and management of Risk Control Self Assessment (RCSA) to ensure ongoing business relevance, as well as the execution of ongoing control testing and annual version reviews.

• Establish and own an Offers excellence training curriculum to support onboarding, education, and relevant updates regarding execution tools and processes.

• Build and maintain relationships with partners across the organization including Control Management, Risk and GCO. Drive the creation and ongoing improvements of processes involving Amex Offers marketers and enable two-way feedback.

• Execute critical Risk Controls testing

• Lead B30

Minimum Qualifications:

• Strong understanding of marketing principles, process, and best practices.

• Experience in marketing operations, process improvement, or project management.

• Experience with internal compliance and operational risk management frameworks (e.g. Process Risk Self-Assessments, Risk Control Self-Assessments, Operational Risk Events, etc).

• Excellent analytical skills and the ability to interpret data to drive decision-making.

• Exceptional communication skills with the ability to collaborate effectively across teams and levels of the organization.

• Strong organizational skills and attention to detail, with the ability to manage multiple projects and priorities simultaneously.

• Proven ability to drive change and implement initiatives to improve operational efficiency and effectiveness.

Qualifications

Salary Range: $103,750.00 to $174,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Operations

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25017919