Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Credit & Fraud Risk (CFR) is a global organization that manages risk strategies across all markets and portfolios to minimize the company’s credit and fraud losses while promoting business growth and delivering superior customer service.

Credit & Fraud Risk (CFR) is looking for a Vice President of Issues, Events & Remediation to lead a team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of the organization. It will involve extensive collaboration with multiple partners in various business units across many different geographies.

The Control Management Issues, Events & Remediation Team ensures timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.

How will you make an impact in this role?

Organize and support the remediation of issues by guiding and influencing the senior leadership teams, who own the remediation of issues & Operational Risk Events (ORE)

Provide program leadership and planning while overseeing all large-scale, cross functional initiatives related to Issues, Events & Remediation with Credit & Fraud Risk.

Lead all investigations and root cause analytics to address repeated issue types

Oversee the remediations, including tracking progress, validate resolution efficacy, and communicate status updates to senior partners to collaborate with other Operational Risk Management (ORM) teams and embed accountability within the CFR leadership community.

Oversee the End-to-End (E2E) issue resolution process, embedding a culture of accountability and ensuring our findings are integrated into future ORM practices

Lead documentation and maintenance process for issues and operational risk

Identify potential systemic risks or control weaknesses within BU processes and provide regular, detailed updates senior leaders and governance committees

Minimum Qualifications

8 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) within banking or financial services

Understanding of critical operational risk management lifecycle activities

Excellent project management, communication, and interpersonal skills, with an ability to interact and gain support from Sr. BU/Technology Partners

Expertise in process governance, with a track record of establishing and overseeing decision-making processes that align with policies, regulatory frameworks, and/or operational standards

Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Demonstrated success with leading large teams, across varying backgrounds and different markets.

Preferred Qualifications

Bachelor’s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

Experience in at least one of the following:

Providing identification of operational risks throughout business processes and systems

Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met

Enhancing risk assessments and associated methodologies

Leading independent control monitoring, including identification of control improvements

Identifying areas of risk for intervention, including conducting independent quality assurance and process testing

Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes

Qualifications

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Salary Range: $185,000.00 to $275,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Job: Executive

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25016204