Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Operations

The General Counsel’s Organization (GCO) Operations team integrates operational expertise with business acumen to streamline processes and support diverse practice groups within the GCO. By focusing on risk management, financial management, learning and communications, process optimization, technology and innovation, and several other key areas, this team ensures that the GCO operates efficiently and effectively. As the backbone of the GCO, our support spans strategic advice, legal service delivery, project management and significantly contributes to the GCO’s strategy enabling it to support the broader organization.

Role Summary

The Operational Risk Manager is responsible for strengthening the organization’s risk and control environment by independently identifying, assessing, monitoring, and reporting operational risks across supported business processes. The manager should demonstrate strong stakeholder management and collaboration skills.

Key Responsibilities

• Facilitate GCO process owners / delegates in performing risk assessments such as Process Self Risk Assessments (PRSAs) and RCSA activities, ensuring alignment to regulatory and internal standards.

• Identify inherent and emerging risks across processes, systems, and controls in collaboration with process owners.

• Support the application of enterprise taxonomies and risk classification principles as described in the Operational Risk Management Policy.

• Conduct independent control monitoring, supplemental to business testing, to evaluate design and operating effectiveness of controls.

• Review categorization and mapping of controls against risks and processes, including cross BU process–control alignment.

• Partner with control owners and test performers to ensure controls testing & assertion is completed in defined timelines.

• Provide subject matter expertise on operational risk requirements, frameworks, and policy expectations.

• Strong stakeholder and relationship management skills.

• Partner with stakeholders like Control Management, Compliance, IAG, and other governance groups to strengthen the control environment.

• Identify relevant GCO stakeholders to review applicability of new Law, Rules & Regulations (LRRs) assigned to GCO.

• Collaborate with Control Management, Compliance and GCO BUPM to execute the project plans to comply with LRRs and drive closure.

• Work in close partnership with LOBCO to monitor GCO’s operating control environment.

• Partner with relevant GCO process owner / delegate to review and address control gaps identified as part of CRA (either by enhancing existing controls or implementing new ones).

• Serve as centralized point of contact for audit reviews and inquiries, engaging with GCO Process Owners to request input or responses.

• Partner with various GCO leaders to produce custom reports / dashboards.

• Provide support on ad-hoc projects.

• Collaborate with key stakeholders to ensure all the metrics which impact GCO’s RPR are within satisfactory limits.

Minimum Qualifications

• 5 years of operational risk management experience, ideally within Risk, Internal Audit, Compliance, or related governance functions.

• Strong understanding of the operational risk lifecycle (RCSA, ORE, Issue Management, PRSA, control testing etc.).

• Experience in process governance and oversight frameworks applicable to operational risk.

• Demonstrated ability to analyze data, identify patterns, evaluate risk scenarios, and synthesize complex insights.

• Excellent communicator who builds trusted relationships across Legal and partner teams, and leads adoption of new ways of working

• Curious, creative problem-solver with a proactive mindset, comfortable navigating complex, matrixed organizations

Leadership Behaviors

• Accountability, integrity, collaboration, promotion of strong risk culture.

• Act as a trusted advisor to business partners while maintaining independence of thought and effective challenge

Qualifications

Salary Range: $89,250.00 to $150,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Operations

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 26000989