Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Implementation Specialist – Global Commercial Services (GCS)

Global Commercial Services (GCS) is a core operating group of American Express and continues to deliver robust growth. GCS partners with commercial clients globally to help them manage travel expenses and make large purchases through proprietary payment solutions and expense management tools. The GCS Global Onboarding and Implementation (GOI) organization is responsible for end-to-end project management and customer success throughout the onboarding journey.

How will you make an impact on this role?

The Global Implementation Specialist will be responsible for driving best-in-class onboarding implementations for global, multinational clients, ensuring consistent delivery across regions while accounting for local market requirements. The incumbent should be extremely passionate about driving customer success and be a proactive, self-driven project manager who thrives in a fast-paced, highly collaborative environment. This role offers the opportunity to work with diverse stakeholders across geographies and build strong global client relationships.

Job Responsibilities

• Own global client onboarding and implementations, ensuring timely delivery and strong customer outcomes.

• Lead complex, cross-regional onboarding initiatives while balancing global standards with local market and regulatory needs.

• Serve as the primary point of contact for internal and external stakeholders across regions, time zones, and functions.

• Drive clear, consistent project governance and stakeholder communications.

• Proactively identify risks, dependencies, and issues; determine root causes and implement scalable solutions.

• Partner closely with Sales, Account Development, and regional servicing teams to ensure seamless post- onboarding transitions.

• Continuously improve global onboarding processes, tools, and customer-facing materials.

Required Skills / Qualifications

• Proven experience in onboarding, implementation, or customer success roles, preferably within payments, financial services, or B2B environments.

• Strong ability to manage complex, cross-functional and cross-regional initiatives.

• Excellent communication and presentation skills with the ability to tailor messaging to diverse audiences, including senior leadership.

• Ability to influence without direct authority and build strong global partnerships.

• Strong problem-solving skills with the ability to manage competing priorities in fast-paced environments.

• Exceptional attention to detail, organization, and execution discipline.

• Proficiency in Microsoft Office; CRM and project management tools a plus.

Preferred Skills

• Experience supporting global or multinational clients.

• Experience with Oneforce or other CRM and project management tools.

• Basic knowledge of accounting structures, ERP systems, and financial operations.

• Basic knowledge of commercial cards, B2B products and overall payment ecosystem will be added advantage.

• Ability to facilitate change and synthesize complex information from multiple sources.

• PMI, Six Sigma, Lean Management, or similar project/process management training highly desirable.

• Experience working across time zones and cultures a plus.

Qualifications

Salary Range: $65,500.00 to $102,500.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Sales

Primary Location: US-Arizona-Phoenix

Other Locations: US-New York

Schedule Full-time

Req ID: 26000945