Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

Team Description

The newly created First line of Defense Financial Crimes Risk & Controls Center of Excellence (1LOD FCRC COE) will provide a holistic, enterprise-wide approach to our financial crimes risk management (FCRM) activities and will reside within Global Servicing.

This team will be responsible for establishing a robust control foundation for first line of defense FCRM activities across the company globally, including anti-money laundering, sanctions, payments controls, and anti-corruption. The team will partner closely with Technology to develop and deploy next generation capabilities that address key gaps and strengthen the first line’s ability to detect and prevent financial crimes across our lines of business. The team will work in coordination with the Global Financial Crimes Compliance (GFCC) team within the Global Risk & Compliance organization.

Responsibilities:

This position partners closely with GMNS, Risk, Compliance, Legal, Operations, Technology, Data, and Enterprise Platform teams on strategic initiatives focused on delivering and scaling FCRM capabilities, strengthening regulatory controls, and modernizing the FCRM technology and data landscape.

We are looking for a high-caliber product delivery and solution management leader who can operate in a complex, highly regulated environment, lead cross-functional delivery teams, and balance regulatory commitments with long-term product strategy.

Primary responsibilities include:

• Own end-to-end product delivery and solution management for FCRM capabilities, including planning, solution design, execution, testing, release management, and production readiness across multiple workstreams

• Define and execute the product vision, target-state capabilities, and multi-year roadmap, balancing regulatory delivery commitments with long-term platform scalability, modernization, and enterprise reuse.

• Lead the E2E delivery execution by proactively managing delivery risks, dependencies, scope governance, and trade-offs to ensure timely, compliant, and high-quality outcomes.

• Collaborate closely with stakeholders across Risk, Compliance, Technology, Data, Analytics, Operations, and Enterprise Platforms (e.g., Customer 360, Channels, Servicing) to deliver integrated, end-to-end financial crime solutions.

• Ensure solutions are designed and delivered with strong controls, auditability, data quality, and governance, aligned to first-line risk ownership and second-line oversight expectations.

• Lead stakeholder engagement and communication, providing clear transparency into product strategy, delivery status, risk posture, and key decision points for senior leadership.

• Focused product mindset on outcomes to continuously evolve FCRM capabilities based on regulatory feedback, operational insights, and evolving risk landscapes.

Minimum Qualifications:

• This high energy individual must have the following qualifications:

• 8–12 years of experience in product management, solution delivery, or technology delivery, with significant experience in Financial Crime, Risk, Compliance, or Regulatory domains.

• Strong understanding of FCRM concepts, including KYC/KYB, AML, sanctions, customer risk rating, investigations, controls, and regulatory obligations.

• Proven experience leading large-scale, cross-functional delivery programs in complex, highly regulated environments.

• Demonstrated ability to translate regulatory and risk requirements into scalable product and technology solutions.

• Excellent communication and stakeholder management skills, with the ability to engage, influence, and align senior leaders across Risk, Compliance, Technology, and Operations.

• Degree in business, risk management, computer science, engineering, or a related field, or equivalent professional experience.

Preferred Qualifications:

• Experience working with enterprise data platforms, customer data, or risk data is strongly preferred.

• Experience with GMNS Business processes and platform enabling key consumer products will be preferred

• Advanced degree in business, risk management, computer science, engineering, or a related field, or equivalent professional experience

What is it about you?

• You hold yourself and your teams accountable for delivery and outcomes.

• You can quickly understand complex regulatory and risk problems.

• You can translate complex regulatory and technical solutions into clear, actionable narratives for business and risk partners.

• You bring structure and rigor to ambiguous problem spaces.

• You are resilient and composed in high-pressure, regulatory-driven environments.

• You build trust with senior stakeholders and inspire cross-functional teams.

• You balance competing priorities while maintaining focus on risk outcomes and delivery excellence.

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

Job: Risk

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 26002457