Job Details

Software Triage Engineer

Seattle, Washington, United States

Software and Services

Summary

Posted: Aug 25, 2025

Role Number: 200617279-3337

We are seeking a highly skilled Software Triage Engineer with 5+ years of experience to join our engineering team. The ideal candidate will have deep expertise in debugging, analyzing, and triaging complex issues across iOS and macOS software components, with additional exposure to cloud-based systems. This role requires a strong foundation in C-type programming languages (C, C++, Objective-C, or Swift), combined with excellent analytical abilities, communication skills, and a structured problem-solving mindset.
The Software Triage Engineer will serve as the first line of defense for incoming issues—owning the investigation, categorization, root-cause hypothesis, and escalation to development teams—helping ensure faster resolution and higher product reliability.

Description

What We’re Looking For

• A detail-oriented engineer who thrives on solving complex problems.
• Someone who can balance deep technical investigation with clear communication to stakeholders.
• A self-starter who can independently prioritize and manage multiple issues under strict timelines.
• A collaborative engineering partner, who contributes not only to fixing problems but also to improving the overall triage and escalation process.

Responsibilities

• Serve as the primary triage point for software bugs and system issues reported by QA, support, and field teams.

• Analyze crash logs, system logs, stack traces, and core dumps to isolate issues in iOS/macOS components.

• Reproduce, document, and prioritize issues based on severity and customer/business impact.

• Collaborate with software engineers, QA, DevOps, and product teams to drive resolution of critical issues.

• Perform first-level debugging and code analysis in C, C++, Objective-C, or Swift.

• Contribute to automation of triage workflows (log parsing, issue categorization, dashboarding).

• Interface with cloud platforms/services to triage hybrid software/cloud failures.

• Ensure issues are tracked with clear technical documentation, root-cause notes, and next steps.

• Participate in postmortem reviews, contributing to reliability improvements and preventative measures.

Minimum Qualifications

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.

• 5+ years of professional experience in software development, debugging, or triage engineering.

• Strong hands-on experience with iOS/macOS internals, frameworks, and system-level components.

• Proficiency in at least one C-type programming language (C, C++, Objective-C, Swift).

• Demonstrated ability to analyze complex software issues, crashes, and performance bottlenecks.

• Experience working with log analysis tools, crash reporting frameworks, and debuggers (LLDB, Instruments, Xcode tools, Console, sysdiagnose, etc.).

• Solid understanding of software development lifecycle (SDLC), defect management systems, and triage best practices.

• Strong analytical, problem-solving, and communication skills, with the ability to work cross-functionally.

Preferred Qualifications

• Experience with cloud platforms (AWS, GCP, or Azure) and distributed systems debugging.

• Familiarity with CI/CD pipelines and issue-tracking systems (Jira, Radar, Bugzilla).

• Scripting knowledge (Python, Bash, or Perl) to automate log parsing or triage processes.

• Exposure to network protocols, security debugging, and performance profiling.

• Background in customer-facing technical support or incident management.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $139,500 and $258,100, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more about Apple Benefits. (https://www.apple.com/careers/us/benefits.html)

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.