Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Business Unit/Role Specific Information

American Express’ Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium and large businesses. The GCS business offers a wide range of card and payment programs, expense management tools, consulting services, business financing and cross-border payments solutions to small businesses, mid-sized companies and large corporations around the world. Global Commercial Services and the Company continue to innovate and deliver a broad range of products and services to support the needs of all business customers.

This exciting and fast-growing business seeks to drive the success of businesses around the world, rooted in the truth that when our business customers thrive, so do we. We strive to serve all of our commercial clients, from the mom-and-pop store on Main Street to the largest global business.

The Global Commercial Services Marketing team is responsible for creating an end-to-end global marketing strategy and distribution plan for our prospect & customer segments around the world.

Advanced AI Capabilities & Marketing Team is part of the Analytics, Investment & Marketing Enablement Team (AIM) within GCS organization of American Express. AIM group is responsible for driving commercial customer acquisitions, engagement & retention globally by evolving our card & beyond-card products, targeting customers over online and offline channels through delivering world-class Analytics, Insights and Data Products.

How will you make an impact in this role?

• Report, collect, analyze and interpret data from various marketing campaigns including generating reports and dashboards to track performance metrics and providing insights to the marketing team.

• Identify based on the data analysis, areas for campaign optimization. improvement in ongoing marketing campaigns. This involves making data-driven recommendations to optimize campaign performance and achieve better results.

• Deliver marketing campaign analysis reports, detailing the performance of various marketing campaigns, highlighting key metrics such as conversion rates, click-through rates, and return on investment.

• Analyze data and provide insights to help optimize future campaigns.

• Work on projects that involve segmenting the customer base into distinct groups based on behavior, demographics, or other criteria. This helps in tailoring marketing strategies to different segments for better engagement and results.

• Create interactive dashboards and visualizations to present data in a clear and actionable format. These tools would be used by the marketing team to monitor performance and make data-driven decisions.

Minimum Qualifications

• Currently enrolled in a full-time Master’s or Graduate degree program.

• Graduate Degree candidates with an expected graduation date between December 2026 and June 2027.

• Interest in commercial payments, analytics, and marketing using various marketing analytics tools and techniques to measure and optimize marketing performance, interpret data and derive actionable insights.

• Proficiency in the one or more of the following:

• Python

• Big data programming languages like Hive or Spark

• Problem solving: Strong analytical, problem-solving skills and financial acumen with the ability to distill down complex concepts or problems.

• Intellectual curiosity: High-intellectual curiosity and desire to continually learn, comfortable challenging the status quo and driving continuous process.

• Collaborative team player: Ability to collaborate with and build strong relationships with leaders, colleagues and cross-functional partners.

• Project management experience: Superior organizational skills with the ability to autonomously manage several initiatives at once and drive results in a fast paced, multi-partner environment with constant change.

• Excellent written and verbal communication skills with ability to present ideas clearly and concisely.

• Proficiency in MS Excel and PowerPoint.

Preferred Qualifications

• 3 years’ minimum experience in Machine Learning, Data Analytics, Advanced Statistical Analysis

• Experience in Generative AI techniques, Large Language Models (LLMs), Agentic AI and building AI agents

• Graduate students enrolled in one of the below areas or related field:

• Analytics

• Marketing

• Engineering

• Exposure to NLP & LLM is highly desirable.

• Demonstrated resilience, proactive problem solving, can-do attitude, and optimism in changing circumstances.

• Previous analytics internship experience.

Qualifications

Salary Range: $38.45 to $87.00 hourly sign-on bonus

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counselling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Campus

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25017623