Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Enterprise Digital Experiences (EDX) team brings together important global and enterprise-level digital assets including the Amex Mobile App and Web experiences (MYCA, Home Page, Navigation, Loyalty & Benefits). With our partners across the company, our objective is to become a more essential part of our customer’s digital lives.

The Manager Assistant (Chief of Staff) will report directly to the VP, Digital Journeys & Member Personalization. This person will see and influence how strategic decisions are made in our organization, prepare presentations to communicate the strategy and vision, provide recommendations for areas of improvement, implement a communications strategy for the organization, drive culture and innovation, and manage key activities to support the team day to day. The candidate will be a key member of the Leadership Team, working closely and collaborating with all members of the team. They will possess outstanding thought leadership, critical thinking, visual storytelling talents, an ability to juggle multiple priorities, and a record of excellence operating independently and within a hard-working team environment. This role offers a hands-on experience to a wide range of responsibilities within the organization, providing a comprehensive learning experience tailored to develop the MA’s skills and expertise in this domain.

Key Responsibilities:

• Assist the Vice President (VP) of Digital Journeys & Member Personalization by executing chief of staff duties and managing business operations and ongoing deliverables for the team.

• Manage the budget (e.g., training, travel and entertainment, third party, marketing)

• Liaise closely with HR Business Partner and lead the execution of a wide range of HR and Talent initiatives (e.g., Talent Assessment, Mid Year, Learning and Development).

• Develop and execute strategies and initiatives to drive colleague engagement, and to improve the team’s organizational design and overall effectiveness; coordinate recruiting and colleague/consultant onboarding activities.

• Lead ad-hoc priority projects that require strategic analysis and data consolidation

• Prepare business presentations for executive-level updates, and handle ad-hoc requests

• Create internal and external organizational communications through a wide range of channels including memos, announcements, Town Halls.

• Coordinate VP’s Leadership Team Meetings and Global Team Meetings, including creating agendas and leading the meetings.

• Build strong working relationships across the group, as well as with business partner to maximize collaboration, problem solving, and generate solutions to deliver results and improve overall leadership effectiveness.

Minimum Qualifications:

• Bachelors degree

• 5 years' working experience.

• Strong leadership skills, including:

• Highly organized and able to lead projects end-to-end

• Detailed-oriented

• Proactive in identifying and solutioning challenges and opportunities

• Collaborative and influential

• Ability to work well under pressure and to balance multiple priorities with tight deadlines

• Thought leadership and ability to interface with senior management required

• Excellent written and oral communication skills

• Aptitude for working with data, interpreting results, business intelligence and best practices

• Strong MS Office proficiency

• Strong ability to handle projects of a sensitive and confidential nature

Qualifications

Salary Range: $89,250.00 to $150,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25022445