Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Enterprise Cloud team is looking for innovators to help us build world-class Cloud Products and Platforms focused on rich developer experience powered by integrated infrastructure-as-code capabilities.

The Director – Cloud Product Management will be part of the Enterprise Cloud Organization, responsible for Cloud Experience, Multi-Cloud capabilities, Private Cloud product functions. This role will help in making user journeys on Amex's Multi Cloud Platform seamless, frictionless, secure, scalable and stable. A successful candidate will thrive in a dynamic fast paced environment with complex challenges and evolving Cloud technology innovations.

Responsibilities:

• Drive Cloud Experience, Multi-Cloud capabilities product vision, strategy, roadmap, goals; develop requirements and evangelize to stakeholders and peers to gain alignment and engagement.

• Engage in user research, understanding industry trends and competitive landscape to define Cloud Developer Experience, and broader Cloud Services product capabilities.

• Establish the Go to Market strategy for relevant Cloud products and builds strategic approach for the management and monitoring of product KPIs.

• Responsible for defining and managing OKRs, prioritization of features and capabilities.

• Lead multiple product managers responsible for various cloud products. Accountable for accurate and timely identification of risks, issues and changes required for their products or related group of products.

• Contributes to Enterprise Cloud strategy and goals. Leads and directs their teams in conducting research and analysis.

• Owning key stakeholder relationships across journey experiences, compliance, engineering, program management and leadership team.

• As the subject matter expert in Cloud Products, educate American Express developer community and Platform engineering teams on Cloud product capabilities and hands-on technical training.

• Create product related awareness and marketing materials and evangelize the products and product strategy.

• Collaborate with Engineering, Operations, and Product teams on a day-to-day basis to define and implement roadmaps for enterprise cloud.

• Collaborate with partner teams (Information Security for example) to understand the requirements and integrate into the roadmaps/sprints/releases.

• Prepare and present executive level strategies, spotlights, and business cases of key capabilities.

• Establish feedback loop with customers to incorporate product enhancements to increase cloud platform services adoption.

• Be a promoter of the Cloud Products to the American Express community and put continuous measures to increase Customer Satisfaction Score

Minimum Qualifications

• 10 years of experience in Technical Product Management with focus on Cloud Platforms, Foundational technologies

• BS in Computer Science or product management or equivalent; User Experience is a plus

• Experience building enterprise scale technical product requirements, OKRs and delivery for Public and Private cloud services.

• Technical experience in AWS, GCP services and/or Cloud native (CNCF) based technologies, and observability tools across multiple clouds.

• Understanding of application development ecosystem across several languages (Java, .NET, Go, Python, etc.) and ability to drive the developer requirements across cloud product services.

• Understanding of Continuous Integration and Continuous Delivery tools integration with cloud services

• Distill a complex set of requirements into defined deliverables.

• Explain complex concepts in a way that enables the team to understand what they are doing and why.

• Ability to think strategically and execute tactically.

• Strong communicator with results-driven attitude

• Experience with agile methodology to drive software development and delivery.

• Competent in using GenAI and data-driven processes/tools for decision making.

Qualifications

Salary Range: $144,250.00 to $256,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Technology

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 26001890