Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

We're looking for a talented and passionate Senior Associate Product Operations Manager to join the EDX Product Operations team. The Senior Associate in Digital Product Operations will develop a broad understanding of all digital features and support Product Operations Managers in bringing efficiencies and organization to EDX Product team.

• Support manage JIRA reporting and contribute to the evolution of JIRA standards/best practices in collaboration with Product and Engineering teams.

• Develop and maintain robust communication across teams throughout the product development lifecycle.

• Support Product Directors and Managers in prioritization and ensuring capacity assessments and current prioritization statuses are captured accurately.

• Facilitate PI ceremonies and other forums to develop and maintain robust communication across teams throughout the product development lifecycle.

• Contribute to continual process improvement across the EDX Product team, including identifying process gaps and actively working on fixes/resolutions.

• Own processes for EDX strategic programs and maintain documentation with up-to-date info to be compliant.

Preferred Qualifications

• Collaborative – our role is largely relationship-driven, working internally with Product, Design, and Engineering, and externally with partners and stakeholders.

• Results-minded & resourceful – with an appreciation of how to build products.

• Analytical – ability to synthesize data relating to features, themes, and capacity.

• Proactive and enthusiastic – must be excited about the digital space and the external environment and a self-starter with a strong affinity to bring projects to a close quickly.

• Strategic thinker – ability to see both the big picture and the details and to translate business requirements into an actionable delivery plan

• Detail oriented & organized – active involvement in backlog development requires a process-driven mindset with a strong attention to detail and ability to manage details in an environment with changing priorities.

• Fun and outgoing – we’re looking for someone who can contribute to the strong team culture of our co-located and diverse team.

• Advanced of knowledge of JIRA, PowerPoint, Excel, Word

Qualifications

Salary Range: $89,250.00 to $150,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25017378