Job Details

Job Information

Manager - Data Analytics, Commercial Customer Engagement and Retention Measurement Analytics
AWM-7149-Manager - Data Analytics, Commercial Customer Engagement and Retention Measurement Analytics
9/17/2025
9/22/2025
Negotiable
Permanent

Other Information

www.amex.com
New York, NY, 10176, USA
New York
New York
United States
10176

Job Description

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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The AIM (Analytics, Investment & Marketing Enablement) team – a part of Global Commercial (GCS) Marketing – is the analytical engine that enables Global Commercial business portfolio of American Express. Accelerating growth momentum, increasing profitability, and powering up our value proposition are key objectives for this organization.

The team enables GCS Marketing & Sales business by providing actionable insights to drive business strategy and growth. The incumbent in this role would work very closely with Marketing, Sales and Finance organizations to provide meaningful measurement analytics and actionable insights that help in creating growth strategies. They would perform campaign measurements, ROI analysis, experiment setup and enable the business by delivering key insights.

The Engagement & Retention Measurement Analytics team is responsible for leading the measurement of innovative analytics strategies across marketing channels for the US SME & Customer Marketing segment to drive increased and sustainable engagement.

The Manager will be responsible for performing strategic analyses, synthesizing conclusions, and communicating recommendations to partners and senior leaders. S(he) will be responsible for a wide range of run the business and strategic initiatives aimed at driving profitable growth through internal acquisitions. The ideal candidate should be able to drive strategic decision making and execute new strategies via advanced analytics, disciplined test & learn experiments, and effective partnership. The position is part of a highly collaborative environment, and the Manager will partner closely with AIM Strategy teams, Customer Marketing & GCS Finance teams based primarily in New York.

Minimum Qualifications:

  • Bachelor's degree in a quantitative field (Statistics, Engineering, Physics, Mathematics, Economics) or business field experience with data querying languages (like Hive and SQL) and scripting languages (Python

  • Strong analytical/conceptual thinking acumen to solve unstructured and complex business problem

  • Articulate key findings to senior leaders/stakeholders to influence business decision making

  • Excellent communication and interpersonal skills Experience initiating and completing analytical projects with minimal guidance.

  • Ability to manage several concurrent projects through collaboration across teams/geographies

  • Understanding of experimental test vs control and read statistical reports

  • Demonstrated ability to work in high-pressure situations with minimal errors

Preferred Qualifications:

  • Master's or Ph.D. degree in Mathematics, Statistics, Computer Science, Engineering, Economics, or another quantitative field. 2 years of work experience (1 years with a Masters) in analytics.

  • Experience with big data programming language like Hive or Spark Demonstrated

  • Experience in Designing and executing tests Background in commercial data and products

  • Strong knowledge of statistics is preferred.

  • Work experience in relevant Industry & Domain is a plus

  • Excellent programming skills and comfort with data manipulation tools is strongly preferred

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries

  • Bonus incentives

  • 6% Company Match on retirement savings plan

  • Free financial coaching and financial well-being support

  • Comprehensive medical, dental, vision, life insurance, and disability benefits

  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

  • 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

  • Free and confidential counseling support through our Healthy Minds program

  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Data Mgmt and Analytics

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25017034

Other Details

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