Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Director, Global Network Operations Center - West is accountable for maintaining the highest level of network infrastructure availability, optimizing performance, and swiftly resolving incidents to minimize downtime and business impact. The Director will be responsible for implementing best practices, fostering a high-performing team capable of proactive monitoring, maintenance, and continuous service improvement. Ultimately safeguarding critical network assets and supporting the organization's technical backbone.

Responsibilities:

• Provide ‘hands on’ technical support for incident circumvention as needed

• Participates in cloud scale, architecture, design and maintenance

• Drive a world-class customer service culture within the team and through personal example

• Work outside of business hours as needed during major incidents (24x7x365 on call)

• Hire and retain talent. Build, manage and lead a team of highly talented engineers

• Identifies opportunities to adopt innovative technologies

• Works closely with infrastructure, product, engineering and solutions on feature sets that impact multiple platforms and products

• Managing the Circuits and Capacity globally

• Driving automations for improving availability and hygiene of the network

Qualifications:

• Over 10 years of experience in supporting large enterprise/data center networks

• At least one year of demonstrated leadership experience over a team of engineers

• Expert level knowledge in Cisco NX-OS/IOS, and Arista

• Expert level knowledge in F5 LTM and GTM products

• Expert level knowledge in TCP/IP analysis

• Strong understanding of network security best practices

• Strong understanding of software-defined data center concepts

• Strong understanding of Public Cloud and Private Cloud Technologies

• Excellent communication skills

• Demonstrated ability to manage high pressure situations

Education:

• Bachelor’s degree in computer science or other related IT field preferred

Qualifications

Salary Range: $170,000.00 to $255,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Technologies

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 25010658