Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) is the global leader in commercial payments, driving innovation and growth for businesses worldwide. To sustain this momentum, our Learning & Development team within GCS Sales Enablement is seeking a Senior Instructional Designer to lead the design and management of high-impact learning solutions for our commercial sales organization.

This role will combine learning design with content governance and inventory lifecycle management. You’ll oversee the content management strategy, own the content renewal pipeline, and refresh legacy materials to ensure all learning assets remain timely, relevant, and aligned to business priorities. Your work will directly empower our frontline teams, sales, account development, and leadership, to deliver a consistent brand and value proposition, driving measurable business outcomes.

This role blends creativity with structure and is ideal for someone who thrives at the intersection of content strategy, operational excellence, and instructional design. Your work will ensure our learning ecosystem remains current, impactful, and aligned to the business priorities that drive American Express forward.

Content Development & Curation:

• Design, update, and organize learning materials that are engaging, relevant, and aligned to business goals.

• Maintain and refresh content libraries and repositories, ensuring materials remain accurate, consistent, and compliant.

• Apply brand standards and storytelling principles to enhance clarity, visual design, and learner engagement.

• Support the renewal and modernization of legacy content using best practices in adult learning and digital design.

• Use instructional design principles and methodologies to design, storyboard, develop, and implement role-based courses.

• Develop learning resources in a variety of delivery methods including instructor-led training, on-demand learning, videos, and other multimedia.

Program Management & Organization:

• Manage recurring content management deliverables (e.g., content updates, data pulls, stakeholder communications and dashboards).

• Track project timelines and milestones using structured systems (e.g., Airtable, Excel).

• Ensure content is accurately loaded, updated, and reported within the Learning Management System (LMS).

• Support the documentation and communication of project status, updates, and outcomes.

• Conduct audits to ensure content in LMS is fully approved in content governance platform.

• Stay informed on trends and innovation in adult education, e-Learning and technology supported training.

Collaboration & Communication:

• Partner with Sales, Product, and L&D stakeholders to ensure alignment and consistency across learning initiatives.

• Bring creativity and storytelling to reporting and strategy presentations, highlighting key insights and impact.

• Collaborate with subject matter experts, sales teams, product and marketing partners, and other key stakeholders to develop outstanding learning content.

Minimum Qualifications:

• 3 years of experience designing and developing impactful learning materials, with a demonstrable portfolio

• Proficiency in Articulate 360 Suite, Adobe Creative Cloud, Camtasia, and other video & eLearning authoring tools

• Experience designing learning experiences for sales organizations or within a corporate setting

• Proficiency in Microsoft PowerPoint

• Strong visual design and storytelling skills; ability to simplify complex concepts

• Highly organized self-starter with proven experience managing multiple projects and priorities in a fast-paced environment

• Strategic mindset with attention to detail and a commitment to excellence in learning design

Preferred Qualifications:

• Bachelor’s degree in Instructional Design, Adult Learning, Instructional Technology, or related field

• Experience managing content within a Learning Management System (LMS), including reporting and course administration

• Strong stakeholder management and communication skills with the ability to influence across global teams

• Experience implementing learning governance or content renewal processes

Qualifications

Salary Range: $78,000.00 to $124,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Operations

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 26004691