Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About Global Real Estate & Workplace Experience (GREWE)

Global Real Estate and Workplace Experience (GREWE) is a global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate. GREWE supports over 75,000 Amex colleagues and contractors in over eight million square feet of property located in 59 countries. Our real estate portfolio consists of large full-service campuses, office buildings, sales offices, airport lounges, and data centers. The global GREWE team is comprised of ~100 Amex full time staff that leverage ~5,000 contractors and is part of the broader Global Servicing Group organization which delivers shared business services to colleagues across the enterprise. GREWE’s key priorities include:

GREWE Purpose : Provide the world’s best workplace experience at a competitive cost for every colleague, at every site, every day

GREWE Strategic Priorities:

• Portfolio : The right buildings, in the right places, at the right cost

• Design & Build : Inspiring spaces that bring together colleagues, customers, and our brand

• Operations : Operational excellence that drives performance, speed, and reliability while minimizing disruption and risk

• Hospitality : Seamless, high-quality services for colleagues across every site and every moment that matters

Project Management Director Responsibilities:

Lead the end-to-end delivery of American Express’s new Global Headquarters, with full accountability for the execution of the Interiors including design, procurement, permitting and construction delivery. Along with the seamless integration with the base building development. This role serves as the senior project leader responsible for aligning design vision, construction execution, stakeholder priorities, and developer coordination to deliver a world-class workplace environment.

The Project Director will oversee all phases of the project lifecycle—from design development through construction, commissioning, and handover—while ensuring strong integration with the base building team, adherence to cost and schedule targets, and delivery of the highest standards in quality, safety, and user experience.

The candidate will have strong technical knowledge, leadership, and team development skills. They must have strong contract and stakeholder management skills and proficiency in collaborating across large complex project teams of engineers, architects, and other professions to ensure the project is designed and executed effectively.

Global Leadership and Governance Responsibilities:

• Serve as the Project Management Director for the Global HQ , leading all aspects of interior design, fit-out construction, and delivery strategy

• Act as the Interiors interface with the base building developer/landlord team , ensuring alignment on schedule, design interfaces, logistics, and dependencies

• Provide full lifecycle leadership across design, procurement, construction, and handover phases for Interiors aspect of the project

• Lead coordination between interior design teams, interior consultants, interior construction management, and base building stakeholders to ensure seamless integration

• Drive decision-making across design, cost, schedule, and risk , ensuring alignment with enterprise priorities

• Establish and enforce governance, reporting, and escalation protocols for a high-visibility, executive-level project

• Champion innovation in workplace design, construction methodologies, and delivery strategies

• Foster a collaborative, accountable culture across project teams and external partners.

• Promotes proactive communication, problem-solving , and ownership at all levels.

• Manages the coordination and logistics between interior fit-out and base building to deliver world class facilities for American Express

• Provides thought leadership and direction on construction means, methods, concepts

Executive Engagements:

This role will have frequent interaction with the SVP of GREWE and the President of Enterprise Shared Services, and on occasion with other AXP executive committee members. This leader will demonstrate the ability to interact with these senior executives with ease, and also dive deep into details when necessary, interacting with project team members at all levels. The role is expected to frequently present to the GREWE Senior Vice President.

Required Minimum Education : University/Bachelor’s degree or equivalent experience in Construction Management or equivalent. Project Management Professional (PMP) or equivalent

Required Years of Related Experience: 10 years’ work experience construction management supporting commercial or corporate real estate portfolios, with a clear understanding of the project process.

Required Knowledge, Skills, and Abilities :

• 15 years’ experience in construction management for major commercial or corporate real estate projects

• 15 years’ experience managing major CM’s, GC’s, and construction trades as third-party vendors to major corporations

• Proven experience delivering large-scale headquarters or flagship corporate projects

• Deep expertise in interior fit-out delivery within complex base building environments

• Strong understanding of developer-led projects and landlord/tenant coordination models

• Experience managing design-led projects with high brand and workplace experience expectations

• Ability to operate at both strategic (executive) and technical (delivery) levels

• Deep knowledge of cost, schedule, and risk management on major capital projects.

• Lead constructability reviews and establish robust approach to construction quality.

• Ability to translate complex project data into and compelling business cases, analyses and program plans, tailored various stakeholder groups

• Proactive critical thinking and qualitative/quantitative problem-solving skills (issue identification, problem structuring, analysis, development of recommendations)

• Exceptional organizational skills and ability to focus on details while not losing sight of the big picture

• Ability to easily partner with and influence senior leaders across the AXP organization. Strong team player, ability to take direction and remain flexible and adaptable to changing priorities.

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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• Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Real Estate

Primary Location: US-New York-New York City

Schedule Full-time

Req ID: 26005688